Business Administrator Apprentice – Level 3

You’ll develop valuable organisational, communication and IT skills while working towards a recognised qualification and gaining experience in a professional office.

Key Responsibilities

• Answer telephone calls and assist with general reception duties.

• Welcome and communicate with clients in a professional and friendly manner.

• Support the onboarding of new clients and maintain accurate records.

• Carry out data entry and update databases and office systems.

• Prepare, organise and maintain documents, files and correspondence.

• Use Microsoft Office and other IT systems to complete administrative tasks.

• Provide general support to colleagues across the business.

• Assist with day-to-day office operations and respond to queries.

• Help keep information organised, accurate and confidential.

• Take on additional administrative duties as required.

What You’ll Learn

Throughout your apprenticeship, you’ll develop the skills needed to manage administrative responsibilities confidently and efficiently, including:

• Using IT systems and software to prepare documents, manage data and maintain records.

• Producing accurate emails, letters, reports and other business documents.

• Communicating professionally with clients and colleagues by telephone, email and in person.

• Managing confidential information in line with company procedures.

• Organising workloads, prioritising tasks and meeting deadlines.

• Building positive working relationships across the business.

• Using initiative and problem-solving skills to deal with routine queries.

• Identifying opportunities to improve office processes and working practices.

• Supporting meetings, projects and wider business activities.

• Developing an understanding of professional office procedures and business operations.

About You

We’re looking for someone organised, approachable and keen to learn, with an interest in developing a career in business administration.

The ideal candidate will have:

• Good communication and customer service skills.

• Strong organisational skills and attention to detail.

• Confidence using computers and IT systems.

• A methodical approach to completing tasks accurately.

• The ability to manage priorities and meet deadlines.

• A positive attitude and willingness to take initiative.

• The ability to work independently and as part of a team.

• Good numerical skills.

Essential qualifications:

• GCSE English at grade 4 or above.

• GCSE Maths at grade 4 or above.

Additional requirement: The office is dog-friendly, with two dogs regularly present, so you should be comfortable working around dogs.

Career Progression

This apprenticeship will provide a strong foundation for a career in administration and business support. Following completion, there may be opportunities to develop further skills and progress into areas such as office management, bookkeeping, payroll or accountancy, depending on your interests and career goals.