IT Apprentice
Moorlands Learning Trust · Leeds
The pattern of hours will be 37 hours per week, All Year Round
Monday to Friday 8.00am – 4.00pm with a 30-minute unpaid break each day and an earlier finish of 3.30pm one day per week.
The closing date for this post is: Friday 2nd October 2026 at 8:00am.
We reserve the right to close this vacancy early should sufficient applications be received. Early applications are therefore encouraged.
The role is based primarily at Benton Park School Rawdon but may involve work at any of our Trust schools and SLA schools.
The ICT Apprentice will provide first-line IT support to staff and students across the school and wider Trust environment, and help build, image and deploy Windows devices across our sites. Acting as the first point of contact for IT support, the role is responsible for logging, triaging, resolving, and escalating incidents and service requests efficiently and professionally in line with Trust standards and service expectations.
The postholder will support the smooth day-to-day operation of teaching, learning, and business systems within a fast-paced educational environment, delivering a high standard of customer service across multiple schools.
Key Responsibilities:
Service Desk & User Support
Act as the first point of contact for IT support requests via phone, email, walk-up queries and the Trust IT service desk platform.
Log, categorise, prioritise and maintain incidents and service requests accurately within the IT service desk system.
Provide first-line troubleshooting for common hardware, software, printing, Microsoft 365, Windows, Chromebook and network connectivity issues.
Support user account and access requests, including password resets, account unlocks and basic permissions queries, in line with Trust procedures.
Provide responsive on-site support for staff and students, including assistance with device access, login issues and classroom technology.
Support the use of interactive displays, projectors, visualisers, printers and audio equipment to help ensure lessons, examinations, events and meetings run smoothly.
Prepare IT equipment and learning spaces for lessons, examinations, events and staff meetings as required.
Escalate complex or unresolved issues to appropriate IT team members, keeping users updated on progress and resolution timescales.
Deliver a professional, approachable and customer-focused support experience at all times.
Device & Asset Management
Assist with the setup, configuration, imaging, deployment, and collection of laptops, desktops, Chromebooks, and mobile devices
Maintain and update IT asset registers accurately
Support basic hardware repairs, upgrades, and peripheral replacement
Assist with stock control and management of IT consumables and equipment
Operational & Administrative Duties
Adhere to Trust IT policies, safeguarding procedures, cyber security standards, and data protection requirements
Maintain accurate documentation, ticket updates, and technical records
Support onboarding activities for new staff including account creation and device preparation
Contribute to maintaining a clean, organised, and professional IT workspace
Support Trust-wide IT projects, deployments, and rollout activities during quieter operational periods
Responsibilities
Be aware of and comply with policies and procedures relating to child protection, health, safety and security, confidentiality and data protection, reporting all concerns to an appropriate person
Be aware of and support difference and ensure equal opportunities for all
Contribute to the overall ethos/work/aims of the Trust
Appreciate and support the role of other professionals
Attend and participate in relevant meetings as required
Participate in training and other learning activities and performance development as required
To support, uphold and contribute to the development of the Trust’s Equality policies and practices in respect of both employment issues and the delivery of services to the community
General Accountabilities
Be aware of the Trust’s duty of care in relation to staff, students and visitors and to always comply with the MLT Health and Safety and Premises Management Policy
Establish and maintain positive, constructive and professional working relationships with staff across the MLT estate, visitors, students, parents and other professionals
Be aware of and comply with the code of conduct, regulations, and policies of the Trust
Develop self within the post, undertaking training/appraisal as appropriate to ensure that relevant knowledge and skills are updated to support school development
Recruitment and Selection Policy Statement
The Trust is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment.
Moorlands Learning Trust is committed to the protection and safeguarding of children and young people in our recruitment procedures and in all our work across and beyond school. The school adheres to statutory guidelines in respect to safe recruitment. All persons employed by the school, in any capacity, will undergo an enhanced Disclosure and Barring Service (DBS) check, and confirmation of employment is subject to a successful outcome. All teaching staff members recruited by the school have their eligibility to teach checked with the DfE.
VARIATION IN ROLE
Given the dynamic nature of the role and structure of Moorlands Learning Trust, it must be accepted that, as the Trust’s work develops and changes, there will be a need for adjustments to the role and responsibilities of the post. The duties specified above are, therefore, not to be regarded as either exclusive or exhaustive. They may change from time to time to commensurate with the grading level of the post and following consultation with the post holder.
Equal Opportunities
Candidates should indicate an acceptance of, and a commitment to, the principles of the Trust’s Equal Opportunity policies and practices as they relate to employment issues and to the delivery of services
Commitment to equal opportunities policies relating to gender, race and disability in an educational context
Circumstances - Personal
Will not require holiday leave during term time.
Must be legally entitled to work in the UK (Asylum and Immigration Act 1996).
No contra-indications in personal background or criminal record indicating unsuitability to work with children/young people/vulnerable clients/finance (DBS check required).
Driving licence and access to appropriately insured transport for travel between Trust sites is desirable.
Safeguarding
Has appropriate motivation to work with children and young people, and can relate to them
Ability to maintain appropriate relationships and personal boundaries with children and young people
Displays commitment to the protection and safeguarding of children and young people
How Identified
Has a Completion of an Enhanced DBS disclosure
Pension/Benefits:
Enrolment in the Local Government Pension Scheme
Good bus and train links
Free parking
Additional information
Holidays: 23 days per annum + 8 bank holidays
Skills required
Able to understand and carry out instructions
Able to think logically and calmly when under pressure
Able to keep accurate & appropriate records
Able to follow a range of Trust and school policies and practices
Good standard of written and spoken English
Good numeracy skills
Able to act in an understanding and patient manner
Able to take initiative and to work independently
Good interpersonal skills and confident communicator
Good problem solver
Evidence of the ability to promote a positive ethos
Qualifications required
5 GCSEs at grade 4 or above (or equivalent), including English and Maths
Willingness to undertake a L3 Information Communications Technician qualification (attend 23 online live sessions throughout the duration of the apprenticeship)
An understanding of child protection, health, safety and security
Experience
Ability to work cooperatively with a range of stakeholders
Ability to manage own workload to meet conflicting demands and deadlines to ensure completion of tasks
Basic ICT skills, including Windows and Microsoft 365
A genuine interest in IT and technology
Training you'll get
Estio apprenticeship training programmes are delivered virtually by our fully qualified and industry experienced training team. Using their expert knowledge, we’ve purposefully built our programmes around the real-world use of modern technology, so that the skills we create can be directly applied in the workplace.
Throughout the apprenticeship learners receive coaching, help and guidance from a dedicated team who are there to ensure they get the most from their work experience.
Successful completion of this apprenticeship gives you an accredited Level 3 Information Communications Technician, with training in how to:
Efficiently operate and control your ICT infrastructure – physical or virtual hardware, software, network services and at a storage.
Use infrastructure management tools to automate the provisioning, testing, deployment and monitoring of infrastructure components.
Prioritise systems support tasks and monitor and maintaining system performance.
Maintain regulatory, legal and professional standards.
Support the information systems needs for your business.
Future prospects
Duration of the apprenticeship programme: fixed term, 17 months
The essentials
Hours, commitment and the dates that matter.
Training provider
Delivers the training for this role and manages your application.
