Support Test and Deployment Engineer – Graduate Apprentice · Veracity Systems Ltd

TechnologyHigher Level 6On-siteProgression

Weekly Hours Worked: Monday to Friday 9am to 5pm

Description of company

Veracity UK is a leading provider of innovative technology for the security and surveillance industry. From its headquarters in Scotland, the company designs and supplies high-performance solutions for video transmission, storage, power and integrated security management, supporting customers across the UK and worldwide.

Veracity differentiates itself through technical expertise, reliable and thoughtfully engineered products, and a strong understanding of the challenges faced by security professionals. Its focus on innovation, quality and customer service enables it to build lasting relationships with major manufacturers, distributors, integrators and end users.

Duties and responsibilities

Technical

Telephone, email and online support for Viewscape system integrators and end users
Building and imaging PC’s to meet project requirements
Test Viewscape software and associated technologies
Assistance with system configuration and commissioning, office based and on site
Assisting in set-up and testing of factory acceptance tests
involvement with projects from order received to deployment
Processing hardware orders via NetSuite
Stock checks and inventory management
Customer Loaned equipment management
Despatching orders and dealing with couriers

Administrative

Provide a monthly report to the Board summarising current activities, progress, activities for next month, challenges and suggestions.
Assist with the creation development of technical support documentation and processors
Update processes as required
Update NetSuite Ticketing system with customer support issues
Assist with management of projects.

General

Attend online and in person meetings as required, ensuring full participation in progressing matters including adequate preparation, reporting and feedback as required.
Work collaboratively as part of the team.
Attend training courses and project briefings as required.
Be an active member of the team working toward continuous improvement and sector success.
Follow company processes and procedures relating to operational, health and safety, anti-bribery, money laundering, equality and diversity and employment matters.
Ensure compliance with all rules relating to management of IT information, processing of data, transferring and accessing data, etc.
Adhere to all requirements relating to IT security and be vigilant about phishing and other types of cyber security attacks.
Extend knowledge and competence by keeping up to date with professional / technical developments.
Maintain accurate records of training and other learning.

Additional information

25 days + 9 bank holidays

5% employer / 3% employee

3 X basic salary life assurance

Skills required

• A degree in another subject is preferable

• A strong interest in software, IT systems, networking and technology.

Qualifications required

A degree in Computer Science or a related IT/technology discipline.

Training you'll get

BPP apprenticeship training programmes are delivered virtually by our fully qualified and industry-experienced training team. Using their expert knowledge, we’ve purposefully built our programmes around the real-world use of modern technology, so that the skills we create can be directly applied in the workplace.

Throughout the apprenticeship learners receive coaching, help and guidance from a dedicated team who are there to ensure they get the most from their work experience.

Future prospects

Veracity is a great place to build a career. Employees are encouraged to learn, develop their skills and take on new challenges within a supportive and collaborative team. With colleagues working together across different functions and international markets, it offers an engaging environment where people can contribute ideas, grow professionally and share in the company’s success.