Apprentice ICT Support Technician - Wise Serve
Wise Serve · Oxford
We are offering a fantastic opportunity to kickstart your career as an Apprentice ICT Support Technician whilst completing a L3 ICT Apprenticeship Standard.
Annual salary of £20,000
Duties Include:
• Providing internal technical support for computer systems including server, desktop, and networking infrastructure.
• Building PCs, Installation of Operating Systems and peripherals for internal and external customers
• Building strong working relationships with stakeholders (internal teams and external customers / third parties)
• Recording all calls to ensure accurate information about the client’s systems is maintained and available to other team members and account managers.
• Escalating issues in line with guidance and working with other support staff to build knowledge and skills required for all sites supported.
• Complying with all working practices relating to the customer site.
• Building strong relationships with customer account managers
• Having a proactive approach to customer IT systems to ensure future problems are avoided and the longer-term development of the customer IT systems is considered.
• Consult users on customer sites who have high expectations and liaise with your team/line manager.
Skills required
•Communication skills,
•Attention to detail
•Organisation skills
•Team working
•Microsoft Windows 10/11
•Microsoft 365
•Microsoft Intune
•Microsoft Teams
•Understanding of TCP/IP, DHCP, DNS, VPN, Firewalls and Switches, Routers,
•General telephony
•macOS
Qualifications required
5 GCSEs grades A*-C/9-4 or equivalent (including English Language, Maths & ICT)
Training you'll get
Level 3 - ICT
Future prospects
We are offering the right candidate the chance to kick start their career with full training provided.
The essentials
Hours, commitment and the dates that matter.
Training provider
Delivers the training for this role and manages your application.
