IT Support Apprentice
Street Group · Manchester
Weekly Hours Worked: 40hrs - 30 minute lunch break- Monday to Friday, 9-5.30pm
About Company
Proptech, software company who create software to help make the buying, selling and lettings process easier for everyone from Estate Agents, Letting Agents, Landlords and me and you as consumers.
The Role
If you join us, you’ll be helping to improve the property industry for everyone. If you love autonomy, are naturally curious, and want to have a genuine impact within a growing company, we think you’d fit right in! We’re now looking for an IT Support Apprentice to join our small, growing internal IT team. You’ll be supporting around 225 colleagues across the business, reporting to our IT Manager, while working towards a Level 3 Information Communications Technician apprenticeship over 17 months.
On a day-to-day basis, you’ll be the first point of contact for IT support across Street Group. You’ll pick up requests, troubleshoot problems and get people back up and running, so our IT Manager can focus on bigger projects. As your knowledge grows, you’ll get hands-on, supervised experience across the wider IT setup, including devices, cloud tools, networking and security, and take on more responsibility as the programme goes on. You don’t need previous experience in an IT job. What matters most is a real interest in technology, a patient and helpful approach, and a desire to learn and grow with us. Your off-the-job learning time is protected, and we’ll work closely with your training provider throughout.
Here’s what you can expect to be working on as an IT Support Apprentice at Street Group
Acting as the first line of support for IT tickets and requests from colleagues, resolving issues or escalating them with clear notes
Setting up, configuring and issuing laptops (Mac and Windows) for new starters, and processing returned devices from leavers
Keeping our hardware asset register up to date and managing our stock of peripherals and spares
Managing user accounts and licences in Google Workspace and our other software tools, with support from the IT Manager
Looking after our meeting room video conferencing equipment and office network kit
Keeping our IT documentation and how-to guides up to date so colleagues can help themselves
Getting involved in IT projects such as device management, security tools, networking and scripting, taking on more as your apprenticeship progresses
Completing your apprenticeship learning and working with your training provider to build your skills and qualification
Our company benefits:
Joining a new team in an exciting business with huge ambition
Be a part of something bigger - everyone in our team is passionate about improving the entire property industry! It's a huge goal, but it motivates us to do better every single day.
Hybrid working
Joining a culture that supports your development and encourages growth
£500 yearly L&D budget for your career development
Guilt-Free R&R - £1000 towards a holiday after your first year with the team (we'll even cover the tax!)
Your birthday on us - we pay, you stay away
'Give something back' - 2 paid days volunteering on us
Fully stocked fridge and beers (or an alternative) on us every Friday afternoon
Company and team off-sites, events and happy hours
A chance to work on cutting edge technology
Cycle to work scheme
Electric car salary-sacrifice scheme
Comfortable relaxed office space - office dogs welcome!
Feel good about sustainability - we're a climate positive company!
Enhanced maternity, paternity & adoption pay
Mental health & well-being support via Health Assured
Regular wellbeing initiatives
Skills required
A bit about you…
You’ll have a basic understanding of Windows and/or macOS, whether that’s from school, college, a home setup, or just being the person friends and family turn to when their tech plays up
You’ll be comfortable using Google Workspace (Gmail, Drive, Docs) or similar tools
You’ll have clear communication skills, both written and verbal, and be able to explain things in a way that makes sense to non-technical people
You’re curious, patient and enjoy helping others solve problems
You’re organised, with a good eye for detail
You can be trusted with access to systems and people’s data, and you take that responsibility seriously
You’re keen to learn and excited about building a career in IT
Qualifications required
GCSEs grades A*-C/9-4 or equivalent, including English Language and Maths.
Training you'll get
Estio apprenticeship training programmes are delivered virtually by our fully qualified and industry experienced training team. Using their expert knowledge, we’ve purposefully built our programmes around the real-world use of modern technology, so that the skills we create can be directly applied in the workplace.
Throughout the apprenticeship learners receive coaching, help and guidance from a dedicated team who are there to ensure they get the most from their work experience.
Successful completion of this apprenticeship gives you an accredited Level 3 Information Communications Technician, with training in how to:
Efficiently operate and control your ICT infrastructure – physical or virtual hardware, software, network services and at a storage.
Use infrastructure management tools to automate the provisioning, testing, deployment and monitoring of infrastructure components.
Prioritise systems support tasks and monitor and maintaining system performance.
Maintain regulatory, legal and professional standards.
Support the information systems needs for your business.
Future prospects
(opportunities within the company) Permanent full-time role within a fast-growing software company with opportunities in our IT & Security team, Product teams or our Software Engineering teams.
The essentials
Hours, commitment and the dates that matter.
Training provider
Delivers the training for this role and manages your application.
