Customer Service Apprentice
Indigo Car Hire · Leeds
What you will do
Build and maintain Indigo Car Hire’s 5* reputation through clear and helpful service
Use all communication platforms (phone, email and live chat) to convert enquiries into reservations
Explain prices, terms and conditions so customers know everything before they reserve
Process new reservations, amendments, and cancellations
Use our reservation systems and keep customer records accurate
Build vehicle rental knowledge,
Act on feedback from colleagues and customers to improve your service
Candidates must be able to work as part of a team, with a smart and presentable appearance.
What you will learn
The intricacies of vehicle rental
Understand customer perspectives
Articulate options clearly
Build customer confidence to finalise a reservation
Personal skills that serve you at work and in life
Perks & benefits
Skills required
Good communicator
Organised
Excellent attention to detail
Good IT Skills
Qualifications required
GCSE or equivalent Maths and English at Grade 4 or above desirable but not essential.
Training you'll get
As part of your Apprenticeship, you will be enrolled onto a nationally recognised Level 2 Customer Service Practitioner via our training partner, Learning Skills Partnership. Your Apprenticeship typically takes 15months to complete and is fully supported through work based learning, this means that all training is done at the workplace eliminating the need to attend college. The successful candidate will be allocated a tutor who will provide a mixture of interactive online group teaching and 1-1 training monthly.
Future prospects
Full training will be given in this challenging and varied role to ensure that the apprentice has the skills and expertise to become and be considered as a permanent member of staff. Indigo Car Hire are real believers in Apprenticeship programmes and 8 members in the team started their journeys with the company as Apprentices too!
The essentials
Hours, commitment and the dates that matter.
Training provider
Delivers the training for this role and manages your application.
