IT Support Apprentice
Luvata · Welwyn garden city
As an IT Support Apprentice, you will:
Provide first-line IT support to colleagues across the business.
Log, monitor and help resolve IT support requests.
Assist with troubleshooting hardware, software, printing and connectivity issues.
Support the setup and deployment of laptops, desktops, mobile devices and printers.
Assist with user account management and new starter setup.
Provide support for Microsoft 365 applications including Outlook, Teams, SharePoint and OneDrive.
Help maintain IT asset registers, software licences and support documentation.
Contribute to the creation of user guides, knowledge base articles and IT procedures.
Support routine cybersecurity, patching and backup activities.
Assist with monitoring and maintaining network and infrastructure services.
Support business applications including Microsoft Dynamics 365 Business Central and Microsoft Power Platform.
Participate in IT improvement projects and testing activities.
Attend apprenticeship training sessions and complete all required coursework.
Perks & benefits
Skills required
We are looking for someone who is:
Passionate about technology and IT.
Eager to learn and develop new technical skills.
Organised and able to manage tasks effectively.
A strong communicator with excellent interpersonal skills.
Methodical with good attention to detail.
Able to work well as part of a team.
Reliable, professional and willing to take responsibility.
Interested in cybersecurity, Microsoft technologies and business systems.
Qualifications required
GCSE Maths and English level 4- 9 (or equivalent) suitable for entry onto an apprenticeship programme.
Basic IT skills and confidence using computers.
A genuine enthusiasm for pursuing a career in Information Technology.
Training you'll get
Training to be Provided
You will receive:
Structured workplace coaching and mentoring.
Dedicated apprenticeship training.
Experience supporting Microsoft 365 technologies.
Exposure to networking, cybersecurity and infrastructure systems.
Experience with Microsoft Dynamics 365 Business Central and Power Platform.
Development of customer service, communication and problem-solving skills.
Preparation for End Point Assessment and completion of an industry-recognised apprenticeship qualification.
Future prospects
This apprenticeship offers an excellent opportunity to develop valuable IT skills within a global manufacturing organisation. Upon successful completion, there may be opportunities to progress into a permanent IT Support or Infrastructure role within the business.
The essentials
Hours, commitment and the dates that matter.
Training provider
Delivers the training for this role and manages your application.
