Credit Control Apprentice

Janus International Europe · Twickenham

FinanceAdvanced Level 3On-siteEmployee wellbeingProgressionBenefits
The main responsibilities of a Credit Controller with Janus are:•The administration of the AR/CC functions in Business Central. This involves the set-up of customers, projects, and other data set in the system.•The review and issuing of billing items to our customers.•Contacting customers about outstanding balances (via verbal and written communication).•Managing internal and external relationships to ensure the successful management of the debtor balances•Assisting the finance function with general administrative and reporting task

Perks & benefits

Paid Training Health and Wellness Programs Insurance Benefits Retirement Plans Paid Time Off Professional Development

Skills required

1. Attention to detailHigh level of accuracy when working with invoices, customer data, and financial recordsAbility to spot discrepancies and escalate appropriately2. Communication skillsConfident and professional communication (written and verbal)Ability to speak with customers about outstanding balances in a clear, respectful wayStrong internal communication skills3. Organisation and time managementAble to manage multiple tasks (invoicing, chasing payments, record keeping)Prioritises workload to meet deadlines and maintain cash flow discipline with support from line manager4. Relationship buildingComfortable building positive relationships with customersMaintains a professional but assertive approach when managing payments5. Analytical thinkingAbility to understand basic financial information and reconcile accountsUses data to identify issues, trends, or overdue risk6. Proactive mindset / resilienceWilling to follow up consistently on outstanding debtsPositive attitude when dealing with challenging customer conversationsComfortable working towards targets (e.g. reducing aged debt)7. Teamwork and collaborationWorks effectively as part of a wider finance and commercial teamSupports cross-functional problem solving (e.g. invoice disputes)8. IT and data handling skillsGood basic IT skills (Excel, systems, data entry)Comfortable learning finance systems and processesDevelopmental Behaviours:Eagerness to learn (particularly finance processes and systems)Curiosity and willingness to ask questionsAccountability for own tasks and developmentInterest in developing a career in finance / credit control

Qualifications required

  • Min 5 GCSE's at Grade 4 and above including Maths and English
  • A-levels desirable

Training you'll get

This credit controller and collector apprenticeship isdesigned to develop the core knowledge, skills, and behaviours in creditmanagement and collections principles, regulatory requirements, andprofessional standards, and enable an apprentice to apply these within theireveryday role.

It’s a great introduction to a career in credit control forboth new employees and existing talent across all sectors and within a range oforganisational functions including operations, policy, sales, financial riskand customer relationships.

Our Credit Controller apprenticeship programme integratestwo modules of technical training delivered in partnership with the CharteredInstitute of Credit management (CICM) to achieve the Certificate in CreditManagement. This is a fantastic opportunity to build technical knowledge whichis supported by work based experience. This ensures that learning and skillsare directly applied to the apprentice’s role, and maximises the time used aspart of off-the-job training.

CICM modules:

  • Business Communication and Personal Skills.
  • Credit Control and Collections.

Self-study:

  • Innovative skills development - To complement the technical training, apprentices receive access to a series of online modules designed to support the development of sector relevant skills at the right time for their job role. Set within the context of familiar financial sector settings, learners are challenged to think about their role and the critical skills they need to develop to have a successful career working in finance.
  • Microsoft Specialist Skills - Optional modules covering core Microsoft products; online tuition supports learners in preparing for Microsoft accreditations.

Future prospects

  • Career development exists in the company, with the potential of broader roles within the finance team or the ability to specialise. Further discussions regarding career goals will follow.

The essentials

Hours, commitment and the dates that matter.

Hours 37 hours per week
Duration 18 months (Fixed Term)
Roles available 1
Posted 14 May 2026
Interviews 29 Jul 2026
Starts Aug 2026
Apply by 28 Jul 2026

Training provider

Kaplan

Delivers the training for this role and manages your application.

Where you'd be based

TW2 5AG

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