IT Support Technician Apprentice
T3C Group · Leeds
Weekly Hours: Monday-Friday 37.5 hours
About Company
Located in the heart of Leeds city centre, our business provides advanced, flexible and compliant infrastructure to protect clients’ IT environment. With a combination of technology, support and security resources, our facility offers enhanced physical security, on-site Disaster and Workplace Recovery, Managed IT and 24/7 Help Desk support.
Duties and Responsibilities
Providing technical support, answering queries and maintaining a high degree of service.
Taking ownership of user problems and be proactive when dealing with user issues.
Logging of all calls and maintain full documentation adhering processes.
Responding to queries from clients and helping them resolve any hardware or software issues.
Adhering to processes and making sure all problems are logged.
Allocating more complex service issues to the relevant members of staff and arranging any external technical support where problems may not be able to be resolved in house.
To respond without delay to clients IT needs and issues.
To successfully complete relevant college training and demonstrate a commitment to continuous development.
To ensure adequate arrangements are in place for the security of data, systems and hardware.
Skills required
• Passionate about technology and providing a high degree of service to customers.
• Ability and desire to develop new skills, expand knowledge, and learn new technologies.
• Self-motivated, able to work without supervision and have a flexible and proactive approach.
• To be able to manage own workload and communicate any challenges effectively.
• Have a keen interest in IT with a willingness to continually upgrade your skills and qualifications in line with the latest technologies.
Qualifications required
GCSEs grades A*-C/9-4 or equivalent, including English Language and Maths.
Training you'll get
Estio apprenticeship training programmes are delivered virtually by our fully qualified and industry experienced training team. Using their expert knowledge, we’ve purposefully built our programmes around the real-world use of modern technology, so that the skills we create can be directly applied in the workplace.
Throughout the apprenticeship learners receive coaching, help and guidance from a dedicated team who are there to ensure they get the most from their work experience.
Successful completion of this apprenticeship gives you an accredited Level 3 Information Communications Technician, with training in how to:
Efficiently operate and control your ICT infrastructure – physical or virtual hardware, software, network services and at a storage.
Use infrastructure management tools to automate the provisioning, testing, deployment and monitoring of infrastructure components.
Prioritise systems support tasks and monitor and maintaining system performance.
Maintain regulatory, legal and professional standards.
Support the information systems needs for your business.
The essentials
Hours, commitment and the dates that matter.
Training provider
Delivers the training for this role and manages your application.
