Service Designer
University of Exeter · Hybrid
The Digital team are currently looking for a Service Designer.
The Service Designer will play a pivotal role in designing and delivering user-centered services by conducting research, creating service blueprints, and collaborating with multidisciplinary teams to prototype and improve services.
This role ensures user needs remain central to service delivery while aligning with broader organisational goals and standards. This role is ideal for someone passionate about improving user experiences and driving innovation through thoughtful service design.
About You
We’re really looking for…
Experience in User-Centered Design: Strong capability in conducting user research, synthesizing findings, and creating personas, service blueprints, and user journeys.
Prototyping and Testing: Proficiency in prototyping service concepts and iterating based on user feedback and data insights.
Communication and Storytelling: Strong visual and verbal communication skills to convey complex service designs and influence stakeholders.
Strategic Thinking: Capability to align service designs with organisational objectives and manage competing priorities.
Agile Methodology: Experience working in agile environments, adapting to changing priorities, and leveraging agile tools.
Accessibility and Inclusivity: Expertise in inclusive design, ensuring services meet diverse user needs and accessibility standards.
Ability to break down barriers and build lasting relationships across the team and University.
Please ensure you read the Job Description and Person Specification for full details of this role.
Skills required
Qualifications required
The essentials
Hours, commitment and the dates that matter.
Training provider
Delivers the training for this role and manages your application.
