Infrastructure Engineer Apprentice (Next2IT)

Monday - Friday, 9.00am - 5.30pm 37 hours 30 minutes a week1 year 6 monthsCommunication skills, Problem solving skills, Team working, Experience with Office 365, Good spoken English, Good written English, Customer service, Ability to handle pressure, Customer-oriented approach, Understanding or knowledge of Windows Server (Active Directory, DNS, NPS), Azure (Entra, VM's, Networking) & AWS, Background in using helpdesk software, Understanding or knowledge of troubleshoot computer issues, Knowledge of IT systems, networks, and relevant software, Familiarity with IT service management (ITSM) principles and ITIL methodologies

Requirements

Essential qualifications

GCSE in:

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

• Communication skills
• Problem solving skills
• Team working
• Experience with Office 365
• Good spoken English
• Good written English
• Customer service
• Ability to handle pressure
• Customer-oriented approach

Other requirements

Desired rather than required:

• Understanding or knowledge of Windows Server (Active Directory, DNS, NPS), Azure (Entra, VM's, Networking) & AWS
• Background in using helpdesk software
• Understanding or knowledge of troubleshoot computer issues
• Knowledge of IT systems, networks, and relevant software
• Familiarity with IT service management (ITSM) principles and ITIL methodologies

Communication skills, Problem solving skills, Team working, Experience with Office 365, Good spoken English, Good written English, Customer service, Ability to handle pressure, Customer-oriented approach, Understanding or knowledge of Windows Server (Active Directory, DNS, NPS), Azure (Entra, VM's, Networking) & AWS, Background in using helpdesk software, Understanding or knowledge of troubleshoot computer issues, Knowledge of IT systems, networks, and relevant software, Familiarity with IT service management (ITSM) principles and ITIL methodologies

After this apprenticeship

Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).

• This apprenticeship offers a genuine pathway for growth within the company
• Depending on your interests and strengths, you could progress into a Third-Line Engineer role, move into team leadership, or specialise further - for example, in cloud consultancy or architecture