Apprentice Service Planning Coordinator

Direct Air is a full service compressed air company providing the supply, installation and ongoing maintenance of compressed air equipment. We see ourselves as an extension of our customers engineering team. We work nationwide and have 3 premises in both Coventry and Cheltenham.

Monday to Friday Business core working hours between 7am-4:30pm Start and finish times will be agreed within these hours Early finish on Fridays, with the finishing time dependent on start time No evening or weekend working 40 hours a week1 year 6 monthsCommunication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Administrative skills, Logical, Team working, Initiative, Patience, Good organisational skills and attention to detail., Good written and verbal communication skills., A polite, professional and confident telephone manner., An interest in planning, organisation and problem-solving., The ability to work calmly when priorities change., A willingness to learn and take on new responsibilities., Confidence using computers and a willingness to learn new systems., Basic knowledge of Microsoft Office, including Outlook, Word and Excel., The ability to follow instructions while also developing the confidence to use your own initiative., Good timekeeping and reliability., A positive approach to working as part of a team., An interest in developing a long-term career within service coordination and planning.

Requirements

Essential qualifications

GCSE in:

• English (grade 4)
• Maths (grade 4)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

• Communication skills
• IT skills
• Attention to detail
• Organisation skills
• Customer care skills
• Problem solving skills
• Administrative skills
• Logical
• Team working
• Initiative
• Patience

Other requirements

Previous experience in an office, customer service, administration or engineering environment would be useful but is not essential.

No previous compressed air industry or engineer scheduling experience is required, as training will be provided.

The successful candidate should demonstrate:

• Good organisational skills and attention to detail.
• Good written and verbal communication skills.
• A polite, professional and confident telephone manner.
• An interest in planning, organisation and problem-solving.
• The ability to work calmly when priorities change.
• A willingness to learn and take on new responsibilities.
• Confidence using computers and a willingness to learn new systems.
• Basic knowledge of Microsoft Office, including Outlook, Word and Excel.
• The ability to follow instructions while also developing the confidence to use your own initiative.
• Good timekeeping and reliability.
• A positive approach to working as part of a team.
• An interest in developing a long-term career within service coordination and planning.

English (grade 4), Maths (grade 4), Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Administrative skills, Logical, Team working, Initiative, Patience, Good organisational skills and attention to detail., Good written and verbal communication skills., A polite, professional and confident telephone manner., An interest in planning, organisation and problem-solving., The ability to work calmly when priorities change., A willingness to learn and take on new responsibilities., Confidence using computers and a willingness to learn new systems., Basic knowledge of Microsoft Office, including Outlook, Word and Excel., The ability to follow instructions while also developing the confidence to use your own initiative., Good timekeeping and reliability., A positive approach to working as part of a team., An interest in developing a long-term career within service coordination and planning.

After this apprenticeship

Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).

Our aim is to develop the successful apprentice into a confident and capable Service Planning Coordinator.

Throughout your apprenticeship, you will gradually progress from supporting the planning team with administration and customer communication to taking greater responsibility for engineer schedules, customer requirements and day-to-day service coordination.

For the right person, this apprenticeship provides an opportunity to develop valuable skills and establish a long-term career within Direct Air & Pipework Ltd.