Contact Management Centre Officer - Apprenticeship (Kidlington)

Preventing and thoroughly investigating crime, supporting victims and bringing offenders to justice. This commitment can’t be achieved by any one person alone; it relies upon a team of over 8,000 staff, officers and volunteers, working alongside partner agencies and the public. Together, we aim to build stronger, more resilient communities, providing a modern police force which meets the needs of the public we serve. Exciting challenges lie ahead – new digital technologies and ways of working are transforming the way we protect our communities. To ensure we deliver a high-quality service, we require the very best talent to be a part of the TVP family. This is your opportunity to take on a role with pride and confidence, inspiring change in our communities. It’s a unique and rewarding career. A career worth living.

6 on 4 off. 2 earlies ranging from 07:00 to 17:00. 2 lates ranging from 10:00 to 02:00 (Sun-Thurs) or 03:00 (Fri & Sat). 2 Nights ranging from 21:00 to 07:00. 37 hours a week1 year 6 monthsCommunication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Administrative skills, Analytical skills, Team working, Non judgemental, Patience, Please note due to the sensitivity of the role you must be 18 years or over at point of application, Please note all applicants must attend an awareness session to progress to the next stage, please note we have the current dates upcoming; Thursday 8th October 2026 @ 18:00 - 19:30Friday 16th October 2026 @ 18:00 - 19:30Friday 23rd October 2026 @ 18:00 - 19:30Monday 26th October 2026 @ 18:00 - 19:30Tuesday 27th October 2026 @ 18:00 - 19:30Wednesday 28th October 2026 @ 18:00 - 19:30

Requirements

Desirable qualifications

GCSE in:

• English (grade 4/C)
• Maths (grade 4/C)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

• Communication skills
• IT skills
• Attention to detail
• Organisation skills
• Customer care skills
• Problem solving skills
• Administrative skills
• Analytical skills
• Team working
• Non judgemental
• Patience

Other requirements

• Please note due to the sensitivity of the role you must be 18 years or over at point of application
• Please note all applicants must attend an awareness session to progress to the next stage, please note we have the current dates upcoming;

  Thursday 8th October 2026 @ 18:00 - 19:30
  Friday 16th October 2026 @ 18:00 - 19:30
  Friday 23rd October 2026 @ 18:00 - 19:30
  Monday 26th October 2026 @ 18:00 - 19:30
  Tuesday 27th October 2026 @ 18:00 - 19:30
  Wednesday 28th October 2026 @ 18:00 - 19:30

For more information on this role and Thames Valley Police as a company please visit https://tvpcareers.co.uk/roles/contact-management-999-101-call-handler/

After this apprenticeship

Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).

Progression opportunities include:

• Those within the department and control room, such as becoming a supervisor or/and operational manager
• Becoming a Police Officer
• Applying for internal roles within Thames Valley Police