Customer service apprenticeship

TrAC Futures is a DfE approved Flexi Job Apprenticeship Agency who will employ you for the duration of the apprenticeship and pay your salary. You should be aware that you will be placed with a host employer but you will not be employed by them. Your placement may change during the course of your apprenticeship but TrAC will employ you throughout, as well as continuing to support you into employment or further learning at the end of your apprenticeship.

8:30am - 5.00pm, Monday - Friday. 45 min lunch. 37 hours 15 minutes a week1 year 3 monthsCommunication skills, IT skills, Customer care skills, Analytical skills, Logical, Patience

Requirements

Essential qualifications

GCSE in:

• English (grade 4)
• Maths (grade 4)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

• Communication skills
• IT skills
• Customer care skills
• Analytical skills
• Logical
• Patience

Other requirements

Full driving license is preferable and own car.

IT skills will be regularly used.

The ideal candidate will have empathy to help deal with customer issues, but enough self esteem as to not take things personally.

English (grade 4), Maths (grade 4), Communication skills, IT skills, Customer care skills, Analytical skills, Logical, Patience

After this apprenticeship

Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).

Permanent employment within customer service or progression into other departments.