Performance Administrator

Job Introduction

DBS Level: Standard

Hybrid working, with the office based in Staines.

About A2Dominion
We are a UK housing association committed to a new vision – providing homes people love to live in. With over 38,000 homes in management across London and southern England, we provide a wide range of homes for social, affordable, and private rent, specialist services, as well as homes for sale and shared ownership.

Role Overview

As Performance Administrator you will provide efficient, effective and confidential administrative support to the Specialist Housing team, ensuring the smooth delivery of housing and support services through accurate record keeping, contract administration, financial processing, reporting and general business support.

Key Responsibilities:

• Provide comprehensive administrative support to the Supported Housing management and operational teams.
• Process and monitor catering invoices and other service-related invoices, ensuring accurate coding and timely payment.
• Support the administration, monitoring and review of Business Continuity Plans (BCPs).
• Coordinate the production and distribution of customer communications, including the Customer Digest and other resident information.
• Raise purchase orders, process invoices and maintain accurate financial records.
• Maintain and update support contract information and associated documentation.
• Coordinate the preparation, review and signing of new contracts and contract variations.
• Maintain accurate records, filing systems and databases in accordance with GDPR requirements.
• Prepare reports, correspondence, presentations and meeting documentation as required.
• Schedule meetings, take minutes and monitor completion of agreed actions.
• Support the team with audits, compliance checks and service monitoring activities.
• Respond to enquiries from internal and external stakeholders in a professional and timely manner.
• Undertake general administrative duties to support the effective operation of Specialist Housing services.

More about you:

• Educated to GCSE level or equivalent in Maths and English (Grades A*- C).
• At least two years’ administrative experience working in a customer-centered environment.
• Able to work effectively and diligently at a fast pace and meet tight deadlines with a keen eye for detail.
• Excellent writing skills including copywriting, editing and proofreading with accurate grammar and literacy.
• Excellent stakeholder relationship management skills and ability to maintain successful relationships with colleagues and customers.
• Knowledge of housing legislation, regulation, policy and best practice - desirable.
• Experience of innovating and embedding new ideas within the public sector, charity or voluntary sector - desirable.
• Experience of working with vulnerable residents or customers - desirable.

Why A2Dominion?
As an employee of A2Dominion, we want you to feel rewarded and have a choice of flexible benefits, salary exchange benefits, and rewards and discounts that work for you, wherever you are in your life.

We offer a wide range of staff benefits. For this role, these include:
* 25 days’ holiday (Plus Bank Holidays)
* Up to 8% contributory pension
* In addition, all permanent and fixed-term employees receive a generous annual allowance of up to £300 to use towards health and lifestyle benefits for both you and your family.

Diversity & Inclusion
We’re proud to be a Disability Confident Employer and welcome applications from people of all backgrounds. Our recruitment process is inclusive and accessible, and we guarantee an interview to disabled applicants who meet the minimum criteria. Reasonable adjustments are available throughout the process - just contact our Resourcing Team.

This vacancy is being managed by Kate Jacobs.