Housing Assistant

Job Introduction

Are you a confident team leader who enjoys supporting others, keeping things organised and delivering excellent customer service? Join us as a Senior Housing Assistant and play a key role in leading a busy administration team that supports our housing services and customers every day.

In this varied role, you'll lead and motivate a team of Housing Assistants, ensuring high-quality administrative support is delivered across Customer Support services. You'll oversee workloads, prioritise tasks, coordinate resources and work closely with colleagues across Lettings, Income, Case Management and Neighbourhood teams to ensure an efficient and professional service.

You'll also be responsible for monitoring performance, producing reports, supporting process improvements and ensuring your team has the training and guidance needed to succeed. Alongside your leadership responsibilities, you'll help deliver excellent service to both internal and external customers while maintaining accurate records and ensuring key tasks are completed within agreed timescales.

This role offers an excellent opportunity for someone with strong housing administration, lettings or customer service experience who is looking to further develop their leadership skills within a supportive and fast-paced environment.

A Basic DBS check is required for this role.

Please refer to the attached Role Profile for full responsibilities and deliverables.

More About You

• Experience working within housing, lettings, tenancy management or a similar customer-focused environment
• Previous experience leading, supervising or supporting a team would be highly desirable
• Strong communication skills, with the ability to build positive relationships with residents, colleagues and external partners
• Ability to deal confidently with challenging situations and remain calm under pressure
• A resilient and proactive approach, with the ability to manage competing priorities
• Strong organisational skills and attention to detail
• Passionate about delivering excellent customer service and achieving positive outcomes for residents
• A collaborative team player who enjoys working with others to solve problems
• Good working knowledge of Microsoft Office and housing management systems
• GCSEs (or equivalent) in Maths and English

Choosing us is easy
As an employee of A2Dominion, we want you to feel rewarded and have a choice of flexible benefits, salary exchange benefits, and rewards and discounts that work for you, wherever you are in your life.

We offer a wide range of staff benefits. For this role, these include:

• 25 days’ holiday (Plus Bank Holidays) increasing up to 28 days with 3 years of service
• Up to 8% contributory pension
• Flexible working
• All permanent and fixed-term employees receive a generous annual allowance of up to £300 to use towards health and lifestyle benefits for both you and your family

Inclusion at A2Dominion
We’re proud to be a Disability Confident Employer and welcome applications from people of all backgrounds. Our recruitment process is inclusive and accessible, and we guarantee an interview to disabled applicants who meet the essential criteria. Reasonable adjustments are available throughout the process just contact our Resourcing Team.

We know some people may hesitate to apply unless they meet every requirement. If that’s you, we’d still encourage you to apply or get in touch with us to talk it through.

At A2Dominion, we value diversity, embrace flexibility, and are a family-friendly employer. Everyone belongs here. Join us and help make a lasting difference in the lives of our customers.

This vacancy is being managed by Kate Jacobs. We reserve the right to close early upon appointment of the right candidate.