Parts Advisor Apprentice

We are currently recruiting for an Aftersales Customer Service (Parts Advisor) Apprentice. The successful applicant will have the opportunity to work with one of the world's most prestigious and technologically advanced car manufacturers.

You will be working in a busy BMW/MINI Parts Department. Parts Advisor specific duties include:

• Interaction with both Trade and Retail customers – you will be working with customers on a daily basis both over the phone and face-to-face, to provide them with information and to sell them parts and accessories.
• Stock – this includes stock control and checks, as well as being responsible for ordering parts stock to be delivered at required times.
• Computer Systems – you will work on specialised computer systems, including computerised stock management systems and parts identification programmes.
• Vehicle Service / Sales support – you will support other Departments within the BMW Retailer, including workshop staff, to ensure they function effectively.

All Aftersales Customer Service (Parts Advisor) Apprentices attend the BMW Group Academy UK in Berkshire for their off-the-job training. The apprenticeship will have a strong focus on the retail environment and the high customer service expectations of BMW & MINI customers, as well as Service Advisor specific training. The training takes place over a 12 month period at the BMW Group Academy and has been designed to suit all customer service apprentice roles.

During the time spent at your BMW Retailer, a mentor will be allocated to oversee the work-based learning programme. A BMW Group representative will also visit on a 12 weekly basis to set performance targets and ensure any development needs are being met.