Customer Service Advisor
Jaguar Land Rover · Croydon
Advertised on Jaguar Land Rover. We've listed it here so your search is complete — applications are handled on their site.
The JLR retail apprenticeship programme is geared toward training the right candidate to become a qualified Customer Service Advisor. But what does a Customer Service Advisor do?
A Customer Service Advisor deals directly with customers and acts as a go-between between the customer and Service Technicians/Mechanics, scheduling vehicle service work. They will handle administrative and customer relations aspects of service department operations. Some of the duties include:
- Interpreting customer concerns and comments and liaising with Service Technicians.
- Booking/scheduling vehicle services.
- Liaising with customers about any additional work required.
- Estimating time and costs associated with repairs.
- Handling customer complaints.
- Responding to customer requests.
- Tracking the vehicle through the workshop.
We are looking for an enthusiastic, hardworking individual to join our team and embark on a long term career, with excellent earning and progression opportunities once you complete your apprenticeship.
The essentials
Hours, commitment and the dates that matter.
