Guest Experience Manager

Earn 37,000 - 39,000 € gross annual salary (our pay system is benchmarked, transparent and fair)

Full Time Permanent Contract starting ASAP

Working time will be subject to a "convention de forfait jours" meaning there is no fixed weekly hours but instead a maximum number of days worked annually giving the required autonomy to organise your work and working time - expectation to work weekends and evenings when required.

Based at our extraordinary PGL location Château de Grande Romaine, situated 20 miles outside Paris.

Use your leadership skills to make a real difference to young lives
We are PGL Beyond, a group of inspiring companies with a shared purpose to deliver enriching and transformative education travel experiences to the younger generation.
By joining us, you’ll play a key role in delivering on our mission to make outdoor education more impactful, sustainable, and inclusive for future generations.

What to expect as Guest Experience Manager at Château de Grande Romaine
You’ll lead our activity & excursion teams to provide our guests with a magical & memorable PGL beyond experience from the moment they arrive, through to waving them goodbye… leaving them counting down the days until their next visit!
This position is actively involved on site, ensuring the happiness of our guests, overseeing our activities and ensuring our team is always providing an enjoyable and safe experience. This will be achieved through instilling a fun, friendly & supportive environment, and working in partnership with the on-site Leadership & Management team to ensure PGL is an incredible place to work, and to visit!
You’ll also be comfortable working with data, able to understand complex rotas, workforce planning, holidays and performance statistics relating to the team. You’ll be required to gather and interpret customer feedback, & implement innovations to keep the company growing & improving for the future.

Is this you?

• A proven leader of people with superb organisational abilities, able to coach and inspire others
• A customer-centric approach driven by going above and beyond to ensure an amazing experience for all our guests
• An approachable and effective communicator, able to develop successful working relationships with a variety of people and teams
• Enjoys problem solving and thrives when faced with a variety of complexities & deadlines
• Ideally hold a Level 3 or above in Leadership, Management, Education & Training qualification and a recognised First Aid qualification, though training can be provided.

Above all, it’s our core values of FUN, SAFETY, QUALITY, INCLUSIVITY, TEAMWORK and RESPECT that unite us.

A place to thrive
No matter your background, ethnicity, age, neurodivergence or anything else … PGL is a place to be yourself, have fun, use your valuable skills for good and celebrate what makes you brilliantly unique.

Fair pay and benefits for all

• We are committed to aligning our pay with rates to higher than the industry salary bandings. We are dedicated to conducting annual company salary reviews to ensure our colleagues receive competitive pay.
• Accommodation & catering available in line with the collective bargaining agreement legislation for ‘benefits in kind’. Overall, only 65€ per month for single accommodation and 3 meals per day.
• A career with ongoing growth, aided development, mentoring, multiple pathways and opportunities to work across the global business.
• 24/7 access to our Wellbeing Hub alongside our Employee Assistance Program.
• A generous benefits package including health and life insurance plans as well as a pension contributions. Free/discounted PGL breaks for your family & discounts at 100s of retailers.

PGL is part of PGL Beyond, a group of innovative companies transforming the world of adventure through enriching experiences and breakthroughs.

For a full Job Description and Personal Specification please click here.

For any enquiries specific to this role, please email recrutement@pgl.fr.

We hire the best talent and value a diverse, inclusive team; so, we are committed to ensuring our application process is accessible to everyone and are happy to provide helpful adjustments to make it easier to complete. Simply email or call us with detail around the adjustments you need.
However, our top priority is the safety of the children at our centres. Therefore, all employees must undergo an Enhanced criminal records check (known as DBS or PVG), which we pay for. You will need to provide a 5-year address history and ID (such as passport/birth certificate). Convictions related to violence, drugs, or safeguarding may affect your application. Not all convictions will disqualify you, as we assess each case individually.