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GetMyFirstJob | Apprentice Customer Service Specialist Level 3 - Renault - Worcester in Worcestershire

Apprentice Customer Service Specialist Level 3 - Renault - Worcester

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We're seeking the next generation of motivated and dedicated customer service apprentices who share our passion for the automotive industry and are committed to delivering exceptional customer service. In this role, you will be responsible for handling the administrative and customer relations tasks within the service department. The successful candidate will work towards achieving a Level 3 Customer Service Specialist qualification, completing the program remotely over a 15-18 month period.

Locaton
Kempsey
Employer
Thomas Startin Junior Ltd
Provider
Robert Bosch Ltd
Wages
7.55 per hour
Level
Advanced Level 3 Apprenticeship
Apply by
Monday, August 25, 2025

Opportunity Details

This is an apprenticeship opportunity.

We are currently recruiting for 1 apprentice at this location.

1 x Customer Service Specialist

As a Customer Service Specialist, you will serve as the primary point of contact for customers, facilitating communication between the customer and Service Technicians to coordinate vehicle service appointments.

You will be responsible for various administrative and customer-facing tasks within the service department.

While responsibilities may vary depending on the employer and the size of the company, typical duties include:

• Understanding and addressing customer concerns, then coordinating with technicians
• Scheduling and booking vehicle service appointments
• Communicating with customers about any additional required work
• Providing estimates for repair times and costs
• Managing customer complaints and feedback
• Responding to customer inquiries and requests
• Monitoring the progress of vehicles in the workshop

As the apprenticeship progresses, candidates will be required to complete a final project focused on improving and developing business operations.

The successful candidate will work toward a Level 3 Customer Service Specialist qualification, completing the program remotely over a 15-month period.

Full Time 40.00 Hours per week Customer Service 1 Role available New Vacancy

Kickstart Your Career!

Ready to kickstart your career? Check the key dates below and don’t miss your chance!

Posted
Monday, February 17, 2025
Apply by
Monday, August 25, 2025
Interviews
Tuesday, August 26, 2025
Start date
Wednesday, August 27, 2025

Skills Required

No specific skills are required, however an interest in customer service and the automotive industry would be beneficial.

Qualifications Required

GCSEs grades 9-4/A*-C or Functional Skills Level 2 in maths and English or equivalent

If you do not have the required grades your application will not be considered.

Training

The successful candidate will work towards a Level 3 Customer Service Specialist qualification on a remote basis over a 15-18 month period.

Training is delivered by Robert Bosch Ltd via regular webinar sessions.

Personal Qualities

  • Passionate about the industry, and committed to the development of your knowledge and skills
  • Customer focused, able to keep customers experience in mind throughout
  • Team player - assist colleagues when workshop is under pressure, and take ownership of any safety issues you identify in the workplace
  • Thorough and able to work with defined processes and guidelines
  • Honest with high levels of integrity

Prospects

Possible permanent role within the business after completing the apprenticeship

Opportunities

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Aimee

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Amelie

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Andrew

No, Rose, they are not breathing. And they have no arms or legs … Where are they? You know what? If we come across somebody with no arms or legs, do we bother resuscitating them? I mean, what quality of life do we have there?

Cyber Security Degree Apprentice
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