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Customer Service Practitioner Apprentice
An exciting opportunity has arisen at a local Travel Agency - Travelcare World, for an enthusiastic individual to kickstart their career in the travel industry. As an apprentice, you will support customers in selecting the perfect holiday based on their needs and preferences while gaining hands-on experience in all aspects of customer service.
- Locaton
Poulton Le Fylde - Employer
Travelcare World Ltd - Provider
Blackpool and the Fylde College - Wages
Competitive - Level
Intermediate Level 2 Apprenticeship - Apply by
Tuesday, May 6, 2025
Opportunity Details
Customer Service Practitioner
Are you passionate about travel and eager to learn all aspects of the industry? This apprenticeship offers hands-on experience, providing you with the skills and knowledge to excel in customer service within the travel sector.
Role Overview:As a Customer Service Practitioner, your primary responsibility will be to deliver high-quality products and services to customers. You will be the first point of contact, influencing customer satisfaction and ensuring a positive experience. This role is dynamic, with opportunities to engage with customers in-person, digitally, and within their own localities.
Key Responsibilities:- Deliver outstanding customer service in line with company standards and regulatory requirements.
- Handle customer interactions through various channels, including face-to-face, phone, email, social media, and text.
- Assist with order payments, bookings, and travel-related inquiries.
- Provide expert, and support on travel products and services.
- Meet and greet customers, ensuring a welcoming and professional experience.
- Address and resolve customer concerns efficiently to maintain satisfaction.
- Gather and measure customer feedback to improve service delivery.
- Support sales initiatives and contribute to the overall success of the business.
- In-depth knowledge of the travel industry and customer service best practices.
- Hands-on experience in various customer-facing roles.
- The ability to handle a wide range of customer interactions confidently.
- The foundation for a successful career in travel and tourism.
If you’re enthusiastic, customer-focused, and eager to learn, this apprenticeship is the perfect opportunity to develop your career in travel!
Hourly rate of pay:
April 2025
£12.21
£10.00
£7.55
Kickstart Your Career!
Ready to kickstart your career? Check the key dates below and don’t miss your chance!
- Friday, March 14, 2025
- Tuesday, May 6, 2025
- Thursday, May 8, 2025
- Monday, May 19, 2025
Skills Required
- Confident and able to communicate within a small team
Qualifications Required
Level 2 a minimum of English and maths grades A*-D (9-3) (or equivalent) are desirable OR willingness to complete Functional Skills Level 1/2 which are a requirement to have or to achieve before EPA Gateway.
Training
STANDARD & LEVEL
The successful candidate will work towards completing the Level 2 Customer Service Practitioner Standard from the Institute for Apprenticeships & Technical Education. Delivered by Blackpool and The Fylde College offering expert tuition and exceptional facilities.
Personalised programme
Your B&FC apprenticeship is made up of several different elements and each one reflects your individual abilities and career goals. Our expert tutors and assessors have relevant industry experience and will support you to achieve all your goals.
Off-the-job training
Developing your skills at work is called on-the-job training, 20% of your apprenticeship (equal to one full day a week) will be ‘off-the-job’. This might include attending College, tackling projects, online learning, coaching, shadowing, or training for your job.
Stacks of support
Assessment mostly takes place in the workplace. When you start, you will be allocated a skills coach, who will visit you at least once a month to guide and support you and help you to plan for your future. We will also provide you with specialist support for your English and maths and for any additional needs that you make us aware of.
Personal Qualities
- Enthusiastic
- Confident of smart appearance
- And a willingness to work
Prospects
A Full Time position within the business.
Other Information
Things to consider:
Once you have successfully completed the program you will be submitted for your End Point Assessment. The EPA is an assessment of all the knowledge, skills, and behaviours you have learned throughout your apprenticeship; it confirms you are ready and competent in the career path you have chosen. These assessments have been designed and developed by employers in the industry to reflect the daily work of the business.
Please note that as part of your application, you are required to provide a copy of your CV and complete the college based online initial assessments in English and Maths.
Opportunities
Blackpool and the Fylde College
B&FC For Business at Blackpool and the Fylde College is a leading provider of Apprenticeships, Traineeships and employability services.
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