Customer Service Representative - ScottishPower - Birkenhead

Customer Service Representative - Full Time

Salary: £24,800 per annum + excellent benefits

Hours: 37 hours per week, Full Time

Location: North Cheshire Trading Estate, Prenton Way, Birkenhead, Prenton CH43 3ET

Due to remote location and shift pattern, own transport is essential

Help us create a better future, quicker

Are you ready to light up our customers' lives in some of their most crucial moments?

Join us as a Customer Service Representative at SP Energy Networks.

In this fast-paced role, you'll be our customers' first point of contact for electrical faults, general enquiries, power cuts as well as during large-scale events like storms. Your calm demeanour, prompt solutions, and reassuring support will help resolve electrical faults and enquiries, whilst always reinforcing our commitment to excellent customer service.

Your day will involve handling inbound calls, answering customer enquiries, providing updates on faults, and coordinating with our incident controllers to log incidents. You'll also play a pivotal role in supporting our vulnerable customers, and offering the extra care they need. This role is not just about managing calls; it's about caring for our customers when they need it the most.

If you're ready to be the reassuring voice in the storm, apply now and power up your career with us!

What You'll Be Doing:

• Handling inbound and outbound customer communication.

• Provide updates and reassurance to our customers, especially the vulnerable.

• Support customers across multiple channels with consistent, kind communication.

• Resolve issues promptly, ensuring every customer feels heard, valued, and satisfied.

• Maintain high customer service standards, even during stormy weather.

What You'll Bring:

• Eagerness to be kind, energetic, and enthusiastic.

• Ability to build relationships, be a team player, and bring positivity to customers and colleagues.

• Commitment to excellence and passion for delivering brilliant service.

Working Patterns:

We operate 24 hours a day, 365 days a year. For full time staff, we offer an 8-week rotation working 5 days over 7 between the hours of 6am and Midnight, including some weekend work.

Why SP Energy Networks:

SP Energy Networks is part of the Iberdrola Group, a global energy leader. We keep electricity flowing to homes and businesses across Central and Southern Scotland, North Wales, and North West England. We're at the heart of Scotland's ambition to be Net Zero by 2044, investing £2 billion into our transmission network to support renewable energy growth.

With diverse opportunities and a commitment to internal talent development, ScottishPower offers real career opportunities to meet your personal and professional goals.

Click here to find out more about SP Energy Networks, who we are and what we do.

We are committed to providing reasonable support or adjustments in our recruiting processes for candidates with disabilities, long-term conditions, mental health conditions, or who are neurodivergent or require pregnancy-related support. If you need support, please reach out to careers scottishpower.com.