Apprentice Administration Assistant

Main responsibilities:

• Answering calls for the service department.
• Logging, recording, and managing calls outs including those that require access booking.
• Monitoring and managing jobs on the internal systems to ensure they are issued to engineers or subcontractors.
• Despatching customer calls to engineers and contractors.
• Booking access with customers for engineer visits.
• Raising purchase orders to contractors for call outs or suppliers for equipment.
• Managing the engineers’ diaries and daily route planning.
• Receive engineer requests for training, tools, etc., and pass them on to the relevant supervisor.
• Managing and booking PPM’s (planned preventative maintenance).
• Creating and issuing of O&M documentation.
• Reporting on logged jobs, and engineer visits attended.
• Run, populate & manage reports for the maintenance division within AIS.
• Attend office or onsite meetings if required.
• Assisting with engineer/operatives timesheets.
• Typing and recording of invoices/payment applications.
• General administration duties that may also be required, i.e., scanning/filing or any reasonable request by manage mentor directors.

Areas of responsibility/accountability:

• Liaise with other departments within the business to help ensure the smooth and efficient passage of high-quality information and data.
• To help maintain (and improve) all of the company's procedures in accordance with the Health & Safety, Quality Management and Operational Systems.
• Meet company KPI’s.