Recreation Assistant Apprentice

GLL is a not for profit charitable social enterprise committed to delivering a better quality of fitness and leisure, libraries and performing arts facilities for everyone. We're committed to providing access to quality community facilities - and more - at a price everyone can afford. We already manage over 258 facilities, and we're adding more all the time operating under our 'Better' brand.

To be accepted onto this apprenticeship you will be required to successfully complete your NPLQ (National Pool Lifeguard Qualification).

Unlike many other brands, we are for everyone. Community is at the heart of everything we do, and we want to make sure that everyone can live a healthy and active lifestyle.

What's more, when you apply for a job at GLL, you can enjoy our range of employee benefits including:

- Pension schemes

- Discounted leisure centre and gym memberships

- Ride to work scheme

As a Lifeguard your passion for swimming and love of great customer service will shine through when supervising our customers in the pool, as well as supporting the team in keeping our centres clean and tidy.

Your role will include:

Customer Experience.

- Understanding the services and products on offer to assist with customer questions and queries

- Supporting different types of customers with different needs

- Supporting the centre in gaining customer feedback on our products and services including dealing with customer complaints

- Support the centre to deliver swimming lessons where required (qualification dependant)

- Sharing knowledge with customers on the role exercise plays in health and wellbeing

- Conducting customers' gym inductions and health screening where required (qualifications dependant)

- Planning and delivering exercise sessions to meet customers' health and fitness goals

People Experience

- Supporting GLL's visions and values

- Attend and participate in all apprenticeship workshops, meetings and reviews with your tutor and General Manager

- Ensure all training and qualification deadlines are met in agreement with your tutor and manger

- Achieve and maintain all necessary qualifications including ongoing CPD training

- Keep up-to-date with trends and developments in the leisure industry

Business Performance

- Have an understanding of GLL and its position in the Health & Fitness Industry

- Understand the performance of the centre(s) that you are working in and the external and internal factors that can affect performance

Operations Performance and risk management

- Support the centre to open and close the building

- Supervising and lifeguarding customers in swimming pools

- Setting up and taking down different types of equipment for activities such as badminton, exercise classes and 5-a-side football

- Cleaning and maintenance of different areas of the centre

Personal Effectiveness and Development

- Demonstrates and lives GLL People with Purpose values

- Personally demonstrates equality, inclusion and diversity in their behaviours and actions

- You will be enrolled on a Leisure Team Member apprenticeship programme which takes approximately 18months to complete as well as completing the following qualifications throughout the length of your apprenticeship:

o National Pool Lifeguard Qualification (NPLQ)

o First Aid at Work (Level 3)

o STA Award in Teaching Swimming

o STA Certificate in Teaching Swimming

o Level 2 Gym Instructor

- Attend all monthly workshops and progress meetings as per your apprenticeship standard

- Fully participates and engages in GLL Management meetings, development programmes and on going assessment of performance

- Develops skills through shared learning and peer learning community.

You'll receive day to day training at the Leisure centre and a blended social learning experience for your qualification. This will be delivered on a 121 basis in your workplace by one of our expert trainers every 4-6 weeks via face-to-face visits or remotely over telephone or Teams.

The apprenticeship is a structured, learner and employer focused development programme designed to create opportunities for lifelong knowledge, skills, and behaviours.

You'll be assigned an Apprenticeship Mentor who will support you alongside your Manager and Assessor throughout your training and in the run up to your End Point Assessment.

They will coach you from your first day and facilitate your 20% off job training as well as support you with your practical and online assessments.

At GLL, you will be working towards a Leisure Team Member Level 2 Apprenticeship Qualification over the course of 15 months.