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GetMyFirstJob | Customer Success Executive Apprentice in Avon

Customer Success Executive Apprentice

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Would you like to join a friendly, motivated & expanding software sales team as a Customer Success Executive with the aim to progress within the business? As an apprentice, you will work closely with your colleagues, gaining hands-on experience and developing a thorough understanding of your role.

Locaton
Bristol
Employer
HBXL
Provider
Next Level
Wages
16000 per annum
Level
Advanced Level 3 Apprenticeship
Apply by
Friday, May 23, 2025

Opportunity Details

This role is designed to support our Customer Success team in improving efficiency and enhancing customer satisfaction. You will be responsible for triaging technical support queries, helping customers get set up with coaching, managing diaries, and identifying opportunities for upselling and retention. You will also work closely with marketing to develop case studies and testimonials.

Key Responsibilities:

  • Triage Tech Support: Handle initial support queries, determining the level of assistance required before escalation.
  • Customer Onboarding & Coaching Calls: Contact existing customers to schedule coaching sessions for CSM and ensure they are set up for success.
  • Diary Management: Manage calendars and appointments for CSM, ensuring efficient scheduling.
  • Legacy Calls: Reach out to previous customers to explore re-engagement opportunities.
  • Increase Contact Points: Identify opportunities for customer engagement through proactive outreach.
  • Content Support: Free up CSM time for coaching, and for the creation of training videos and other resources, by managing additional tasks.
  • Customer Health Monitoring: Track customer engagement, usage metrics, and health scores to pre-emptively address concerns.
  • CRM Management: Maintain up-to-date records of customer interactions in our CRM system.
  • Marketing Collaboration: Work with marketing to gather testimonials and develop case studies to showcase customer success stories.
Full Time 37.50 Hours per week Business & Administration 1 Role available New Vacancy

Kickstart Your Career!

Ready to kickstart your career? Check the key dates below and don’t miss your chance!

Posted
Wednesday, April 23, 2025
Apply by
Friday, May 23, 2025
Interviews
Friday, May 23, 2025
Start date
Monday, May 26, 2025

Skills Required

  • Communication skills
  • IT skills
  • Attention to detail
  • Organisation skills
  • Customer care skills
  • Problem solving skills
  • Presentation skills
  • Administrative skills
  • Number skills
  • Analytical skills
  • Logical
  • Team working

Qualifications Required

GCSE maths and english are desirable.

Training

Next Level will work closely with you to complete your Level 3 Customer Specialist. We can hire apprentices at any time and hold regular workshops for those on the course.

These workshops occur once every 2 weeks online.

You will get specific 1-2-1 tutoring and regular reviews between your tutor, manager, and yourself to ensure you are meeting deadlines and staying on top of your work. These may be online or in person at your place of work.

If required, we can also provide Functional Skills in maths and English throughout your apprenticeship.

Personal Qualities

  • Logical
  • Team working
  • Creative
  • Initiative
  • Patience
  • Trustworthiness
  • Creative

Prospects

  • We would be looking to keep successful apprentices employed within HBXL, with the potential for completing further apprenticeships to increase your skills.
  • If staying on with HBXL is separate from your career journey, there will be many other options you could explore with your qualification. Your practical skills learnt during this apprenticeship may be transferrable elsewhere.

Other Information

Please note this role may include some home working.

Opportunities

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Aimee

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Graduate

Amelie

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Graduate

Andrew

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Cyber Security Degree Apprentice
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