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GetMyFirstJob | Apprentice Customer Service Specialist Level 3 - Suzuki - West Malling in Kent

Apprentice Customer Service Specialist Level 3 - Suzuki - West Malling

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We are looking for the next generation of enthusiastic and hardworking customer service apprentices that share our passion for the automotive industry and delivery of the best possible customer service. You will be responsible for administrative and customer relation aspects of service department operations. The successful candidate will work towards a Level 3 Customer Service Specialist qualification on a remote basis over a 15-18 month period. A driving license is essential for this role.

Locaton
West Malling
Employer
Humphries & Parks Suzuki
Provider
Robert Bosch Ltd
Wages
7.55 per hour
Level
Advanced Level 3 Apprenticeship
Apply by
Monday, August 25, 2025

Opportunity Details

This is an apprenticeship role.

A Customer Service Advisor deals directly with customers and acts as a go-between between the customer and Service Technicians, scheduling vehicle service work.

They will handle administrative and customer relations aspects of service department operations.

Their duties may vary slightly from employer to employer depending on the size of the company, but they commonly include:

• Interpreting customer concerns and comments and liaising with technicians

• Booking/scheduling vehicle services

• Liaising with customers about any additional work required

• Estimating time and costs associated with repairs

• Handling customer complaints

• Responding to customer requests

• Tracking the vehicle through the workshop

Towards the end of the apprenticeship all candidates will be required to produce a high level project to improve and develop business needs.

The successful candidate will work towards a level 3 customer service specialist qualification on a remote basis over a 15-18 month period.

Full Time 40.00 Hours per week Customer Service 1 Role available New Vacancy

Kickstart Your Career!

Ready to kickstart your career? Check the key dates below and don’t miss your chance!

Posted
Thursday, April 24, 2025
Apply by
Monday, August 25, 2025
Interviews
Tuesday, August 26, 2025
Start date
Wednesday, August 27, 2025

Skills Required

No specific skills are required, however an interest in customer service and the automotive industry would be beneficial.

Qualifications Required

GCSEs grades 9-4/A*-C or Functional Skills Level 2 in maths and English or equivalent

If you do not have the required grades your application will not be considered.

Training

Level 3 Customer Service Specialist Standard - 15-18 months

Personal Qualities

  • Passionate about the industry, and committed to the development of your knowledge and skills
  • Customer focused, able to keep customers experience in mind throughout
  • Team player - assist colleagues when workshop is under pressure, and take ownership of any safety issues you identify in the workplace
  • Thorough and able to work with defined processes and guidelines
  • Honest with high levels of integrity

Prospects

Possible permanent role upon successful & satisfactory completion of the apprenticeship.

Opportunities

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Aimee

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Amelie

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Andrew

No, Rose, they are not breathing. And they have no arms or legs … Where are they? You know what? If we come across somebody with no arms or legs, do we bother resuscitating them? I mean, what quality of life do we have there?

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