Digital Support Apprentice

About us:Our team offers over 50 years of experience in delivering professional electrical, fire and security services and is focused upon excellence in customer care. Our customers enjoy the reliable, friendly, punctual, professional, highly qualified staff and online access to all reports and testing programs.

Overview: We are now looking for an eager candidate to join us as an apprentice. The role of the Digital Support Apprentice is to provide support to the Safe Building Services office staff and management team.

You will be directly reporting into the Planning and Contracts Manager. 

Responsibilities: 

• Being 1st point of contact for incoming phone calls and diverting them to the required person
• Building and sending out customer quotations via the in-house job management system Simpro.
• You will use Simpro to an expert level. You will also use Simpro when assigning workload to the Engineers
• Creating content and posts for the company website and social media pages
• Contacting customers and arranging appointments for work to be carried out
• Converting quotes in to orders and entering order details on the in-house job management system Simpro
• Processing Electrical Reports via MS Excel ready for invoicing
• Assisting the planning and contract manager in updating customer progress spreadsheets and providing updates to customers where required
• Attending any site or customer meeting where required

Desired skills and qualities: 

• Great communication skills – chatty and bubbly
• Attention to detail
• Team-player
• Adaptable
• Work well under pressure

Working week: 37.5 hours per week, Monday-Thursday, 8:30am-4:30pm, Friday is from 8:30am-3:30pm. 

Salary:£17,992 per annum.

Company Benefits: 

• Ongoing training and development
• Supportive work environment
• Company pension

Future prospects: 90% of QA apprentices secure permanent employment after completing their apprenticeship: this is 20% higher than the national average. 

Important information:This vocational apprenticeship comprehensively supports your specific job role with this particular employer. Throughout your learning journey, you are fully supported by your dedicated QA skills coach and your mentor at work. They ensure you settle in, help you develop all the skills you need to be successful in your job role and pass your assessments, and can provide one to one support.Starting with insights into your current potential, they plan your growth in a programmatic way, close skills gaps with immersive training and ensure what you learn is applicable to what you do. They talk you through the specifics on the qualifications you gain and how they align in particular to your day to day role.

On completion, as well as the valuable work experience you have gained, you get a nationally recognised qualification at SCQF Level 6.  If you are interested in starting your career and receiving a work based qualification at the same time, APPLY NOW!