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GetMyFirstJob | IT Support Analyst Apprentice in Devon

IT Support Analyst Apprentice

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Exciting IT career opportunity! Frontline support for client requests, logging and resolving support calls, managing users and mobile devices, testing software and databases, proactive assistance to clients, continuous improvement culture. Apply now!

Locaton
Tiverton
Employer
measure2improve
Provider
Exeter College
Wages
7.55 per hour
Level
Advanced Level 3 Apprenticeship
Apply by
Sunday, August 31, 2025

Opportunity Details

If you are keen to start an IT career, then this could be an exciting opportunity for you! You will be the frontline response for requests for support to clients, logging requests, and also providing support for the Client Account Directors.


Typical responsibilities for this position will include:


Client Support

  • Providing support (via telephone and email) to clients on our products and services.
  • Properly recording and resolving customer support calls (where possible).
  • Creating and maintaining data collection templates.
  • Managing users and mobile device registrations (setting up logons, security permissions etc.).
  • Developing and maintaining product support documentation.
  • Obtaining regular feedback from Clients


Testing

  • System testing of new software/ update releases prior to implementation.
  • Testing of new customer databases prior to delivery.


Pro-Active Support

  • Assist clients on obtaining the most benefit from our products and services.
  • Understanding client requirements and establishing how they are using our software to improve usage of our products and services


Business Improvement

  • Support a culture of continuous improvement throughout the organisation
  • Comply with our ISO processes, procedures and documentation


Client Support

  • Providing support (via telephone and email) to clients on our products and services.
  • Properly recording and resolving customer support calls (where possible).
  • Creating and maintaining data collection templates.
  • Managing users and mobile device registrations (setting up logons, security permissions etc.).
  • Developing and maintaining product support documentation.
  • Obtaining regular feedback from Clients


Testing

  • System testing of new software releases prior to implementation.
  • Testing of new customer databases prior to delivery.


If you are keen to start an IT career, then this could be an exciting opportunity for you! You will be the frontline response for requests for support to clients, logging requests, and also providing support for the Client Support Manager & Client Account Directors.

Full Time 35.00 Hours per week IT 1 Role available New Vacancy

Kickstart Your Career!

Ready to kickstart your career? Check the key dates below and don’t miss your chance!

Posted
Monday, April 28, 2025
Apply by
Sunday, August 31, 2025
Interviews
Monday, September 1, 2025
Start date
Monday, September 8, 2025

Skills Required

  • Customer care skills
  • Problem solving skills
  • Communication skills
  • Attention to detail
  • Organisation skills

Qualifications Required

  • GCSE grade 4/C in Maths and English (or equivalent qualification)

Training

You will attend Exeter College one day a week during term time working towards the Level 3 Information Communication Technician apprenticeship.

Personal Qualities

  • Logical
  • Initiative
  • Team player

Prospects

Upon successful completion of the apprenticeship there is the opportunity to progress onto a Client Support Assistant and then a Client Support Manager.

Opportunities

Don't just take our word for it...

The GetMyFirstJob Ambassador Network is a group of inspired ambassadors who volunteer to talk about their experiences to inspire young people and tell them about all the opportunities available to them after school, college or further in their career.

Graduate

Aimee

No, Rose, they are not breathing. And they have no arms or legs … Where are they? You know what? If we come across somebody with no arms or legs, do we bother resuscitating them? I mean, what quality of life do we have there?

Cyber Security Degree Apprentice
Graduate

Amelie

No, Rose, they are not breathing. And they have no arms or legs … Where are they? You know what? If we come across somebody with no arms or legs, do we bother resuscitating them? I mean, what quality of life do we have there?

Cyber Security Degree Apprentice
Graduate

Andrew

No, Rose, they are not breathing. And they have no arms or legs … Where are they? You know what? If we come across somebody with no arms or legs, do we bother resuscitating them? I mean, what quality of life do we have there?

Cyber Security Degree Apprentice
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