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Technical Support Engineer Apprentice
The L1 Technical Support Engineer will provide first-line technical assistance to customers, both remotely and on site. The role involves diagnosing and resolving hardware, software, connectivity and account-related issues, managing service desk tickets, and ensuring that incidents and service requests are handled professionally and within agreed Service Level Agreements (SLAs).The successful candidate will take ownership of customer issues from initial contact through to resolution or appropriate escalation, while providing clear and proactive communication throughout.
BPP
IT Support Apprentice / Field Technician
1st Line IT Support Apprentice based in Harlow. Supporting local businesses within a 10-mile radius of the office supporting customers both onsite and remote from the office location.
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