Administration Assistant Apprentice (Level 2) - Receptionist
New Pond Row Surgery · Lancing, West Sussex
AdministrationIntermediate Level 2On-siteEmployee wellbeingCommunity
You will work closely with patients, healthcare professionals and colleagues to help ensure the practice runs smoothly while delivering excellent customer service.
Responsibilities will include:
- Updating and maintaining patient records accurately
- Processing clinical correspondence and attaching information to patient records
- Answering telephone calls and responding to patient enquiries
- Managing emails and online patient requests
- Booking and following up appointments where required
- Scanning, filing and organising patient documentation
- Supporting doctors, nurses and other clinical staff with administrative tasks
- Handling referrals and liaising with hospitals and healthcare providers
- Processing requests for medical reports and other private work
- Assisting with audits, reports and practice administration projects
Company Benefits:
- NHS Pension Scheme
- Employee Assistance Programme
- Bluelight Discount
Skills required
- Good communication skills
- Basic IT skills and confidence using computers
- Good attention to detail
- Organisational skills
- Ability to work as part of a team
- Customer service skills
Qualifications required
A minimum of 5 x GCSEs which must include English and maths at grade 4/C or above
Training you'll get
Administration Assistant Level 2 Apprenticeship Standard
Future prospects
- Patient Services Supervisor
- GP Assistant
- Health Care Assistant
- Medical Administrator
The essentials
Hours, commitment and the dates that matter.
Hours
37 hours per week
Duration
12 months (Fixed Term)
Roles available
1
Posted
10 Aug 2026
Starts
Sep 2026
Apply by
10 Sep 2026
Training provider
Damar Training
Delivers the training for this role and manages your application.
Where you'd be based
BN15 8AN© OpenStreetMap contributors
