Apprentice Customer Service Agent
Panda London · London
Panda London is based in Hendon, a short walk from Hendon Central Station. Our team of customer service agents is based in Serbia or the UK. During your initial training, this role requires working four days per week in our Hendon office and one day from home. You will work alongside two UK team members and closely partner with the wider operations team to resolve customer queries.
Job Summary
To provide friendly, timely and accurate customer service across phone, email and social media and live chat, taking ownership of enquiries through to resolution and delivering a level of service that reflects Panda London’s premium products and brand values.
Key Responsibilities & duties:
- Recording customer interactions accurately in our systems and taking ownership of enquiries through to resolution within the agreed service level agreement
- Keeping customers updated and escalating complaints or more complex cases appropriately.
- Liaising with the warehouse, delivery partners and retail/marketplace partners to resolve issues.
- Following the relevant refund, returns, warranty, data-protection and confidentiality procedures.
- Identifying recurring customer feedback and sharing it with the wider team to help improve products and processes.
Perks & benefits
Skills required
- Excellent communication skills
- Confident dealing with customer conflict and challenges
- Be confident using IT systems and learning new processes
- Demonstrate a commitment to excellent customer service
- Good IT skills, including Microsoft Office and customer management systems
- Ability to work accurately under pressure
Qualifications required
Training you'll get
Future prospects
The essentials
Hours, commitment and the dates that matter.
Training provider
Delivers the training for this role and manages your application.
