Customer Solution Apprentice
Ligentia · Manchester
TechnologyAdvanced Level 3On-siteProgression
This apprenticeship sits within our Customer Solutions team and is centered on Ligentix, our customer platform. You'll spend your time helping customers and branches use the system well, keeping our support content accurate, testing new features, and taking on light data and reporting work. It's a broad role that gives you real exposure across customer support, systems, and process improvement while you work towards your qualification. You'll be supported by an experienced team throughout, with mentoring alongside your structured training.
Duties:
- Support customers and branches with Ligentix, answering queries and helping them get the most from the platform.
- Assist with customer onboarding and training, helping new users get up and running.
- Maintain knowledge articles, user guides, and SharePoint content so information stays current and easy to find.
- Support the testing of new features before release, helping catch issues early.
- Troubleshoot user issues and escalate where appropriate.
- Support system rollouts and drive user adoption.
- Produce basic reports and help identify process improvements.
- Carry out data validation and basic analysis.
Perks & benefits
Professional Development
Skills required
- Confident with Microsoft applications, particularly Excel and SharePoint.
- Clear written and verbal communication.
- Basic numeracy and comfort working with data.
Qualifications required
5 GCSEs Grade A*-C
Training you'll get
BPP apprenticeship training programmes aredelivered virtually by our fully qualified and industry-experienced trainingteam. Using their expert knowledge, we’ve purposefully built our programmesaround the real-world use of modern technology, so that the skills we createcan be directly applied in the workplace.
Future prospects
Progression within the Customer Solutions team and wider business, with the opportunity to move into a permanent role on successful completion of the apprenticeship
The essentials
Hours, commitment and the dates that matter.
Hours
37.5 hours per week
Roles available
1
Posted
20 Jul 2026
Interviews
29 Jul 2026
Starts
Sep 2026
Apply by
30 Jul 2026
Training provider
BPP
Delivers the training for this role and manages your application.
Where you'd be based
WA14 1NU
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