Pharmacy Services Assistant Apprentice
Woodside Pharmacy t/a Telpharm Ltd · Telford
Description of Company:
Woodside Pharmacy is a friendly independent community pharmacy serving the Woodside area of Telford. We are a small, close-knit team who know our patients by name — many of them have used us for years. We deliver NHS and private clinical services alongside day-to-day dispensing, and we are growing the range of care we offer to our community.
The right person is someone who:
● Wants to work in pharmacy specifically — not just "any job in healthcare"
● Is ready to commit to the full 18-month programme and see it through
● Will study at home to hit coursework deadlines, alongside working full-time
● Turns up reliably, on time, every day — a pharmacy cannot open a dispensary short-staffed
● Is comfortable being the person a patient trusts with something personal
Clinical
● Prepare and dispense prescription medication accurately, under the supervision of a registered pharmacist
● Support the pharmacist in delivering NHS and private clinical services safely and effectively
● Learn to interpret and process prescriptions in line with legal and regulatory standards
● Maintain accurate, confidential patient records and help manage repeat prescriptions and medication synchronisation
● Follow Standard Operating Procedures, spot when something does not look right, and escalate it
● Work alongside GPs, nurses and other healthcare professionals to support good patient outcomes
● Keep your clinical knowledge and mandatory training current
Stock and retail
● Manage stock levels — ordering, receiving, checking in and organising medicines, OTC products and healthcare lines
● Build working relationships with wholesalers and help us buy well
● Keep shelves stocked, labelled and in date, and remove expired or recalled products in line with guidance
● Set up promotional displays and seasonal health campaigns
● Carry out stock audits
● Help the team hit daily and weekly NHS and private service targets
Shop floor and daily operations
● Support opening and closing procedures, cash handling and till reconciliation
● Keep the shop floor clean, tidy and well presented
● Unpack deliveries, restock shelves and keep storage areas organised
● Work with the rest of the team to keep the workflow moving during busy periods
Customer service
● Greet every customer warmly and deal with enquiries patiently and professionally
● Give sound, appropriate advice on OTC medicines and health products, referring to the pharmacist when needed
● Process transactions accurately on the pharmacy's POS system
● Resolve complaints and concerns calmly, and know when to bring in a colleague
● Explain to patients how to use their medicines correctly, and promote the services we offer
Social media champion
This is a real part of the job, not an afterthought. You will be our voice online:
● Take ownership of our Facebook, Instagram and TikTok presence, posting regularly and consistently
● Create simple, engaging content — short videos, photos, stories — that shows what we do and who we are
● Promote our NHS and private services, seasonal campaigns (flu, travel clinic, weight management) and new product lines
● Monitor comments and messages, respond promptly and politely, and pass anything clinical straight to the pharmacist
● Help grow and keep our local following, and flag reviews — good or bad — to the team
● Work within GPhC and ASA rules at all times: no patient images or information, no photographs of prescriptions or the dispensary, and nothing published without a pharmacist's sign-off where it touches on medicines or health claims
Skills required
● Strong communication skills and a genuinely customer-focused manner
● High attention to detail — accuracy matters more here than speed
● Able to travel reliably to Telford TF7 for early starts
Qualifications required
Essential
● GCSE grade 4 (C) or above in English and Maths
● Right to work in the UK
● Not currently enrolled in full-time education or another government-funded training programme (an apprenticeship eligibility requirement)
● No existing qualification at Level 2 or above in pharmacy services
Desirable
● GCSE grade 4 or above in Science
● Previous customer-facing or retail experience of any kind
Training you'll get
Buttercups Training is a trusted specialist in pharmacy and healthcare training, supporting learners and employers across community, hospital, and primary care. We design high-quality, career-shaping apprenticeship programmes that build confidence, strengthen clinical practice, and meet the evolving needs of the healthcare workforce. Our collaborative learning approach encourages shared insight and practical application, helping professionals grow together to deliver safer care and better patient outcomes across the organisations and communities they serve.
Future prospects
Contract 12-18 months.
Can lead to a more permanent role within the dispensary.
The essentials
Hours, commitment and the dates that matter.
Training provider
Delivers the training for this role and manages your application.
