IT Support Technician Apprentice
EDSB Compliance Solutions · Leeds
TechnologyAdvanced Level 3On-site
Weekly Hours Worked: Monday - Friday, 08:30 - 17:00, 38.75 hours
About Company
EDSB Compliance Solutions is one of the largest privately-owned compliance providers, leading in Fire, Security, Passive & Water Hygiene services. From single sites to national portfolios, we combine expertise, technology and a proactive approach to help you meet your legal obligations and protect what matters most.
Full Description
As our IT Support Technician, you'll work closely with the IT Manager to support the day-to-day IT needs of the business while developing your own skills and experience. This is a hands-on role where you'll get involved in a variety of tasks, giving you the opportunity to learn how an IT department operates and build a solid foundation for a career in IT.
You'll be the first point of contact for colleagues needing IT support, helping to resolve everyday hardware and software issues and managing the IT support mailbox to make sure requests are picked up and dealt with in a timely manner. Where needed, you'll work with the IT Manager to investigate more complex issues and learn how to troubleshoot and resolve them.
You'll also be responsible for setting up user accounts for new starters, making changes to existing accounts and removing access for leavers. As part of the onboarding process, you'll prepare and issue laptops and other IT equipment, making sure everything is ready for a new employee's first day.
Keeping accurate records is an important part of the role, so you'll help maintain the IT asset register, ensuring equipment is recorded correctly and updated as devices are issued, returned or replaced.
As the apprenticeship progresses, you'll have the opportunity to be involved in projects as well as day-to-day support. This will include helping to introduce a new IT ticketing system, learning how support requests are logged and managed, and understanding how Service Level Agreements (SLAs) help measure response and resolution times. You'll also support the IT Manager with preparing the business for IT accreditations and contribute to improving IT processes where appropriate.
You'll receive training and support throughout your apprenticeship, giving you the chance to develop both your technical knowledge and the practical skills needed for a successful career in IT.
Duties and Responsibilities
- Resolve IT issues for internal users
- Administer the IT support mailbox
- User admin - creation of accounts for new starters and the administration of leaver accounts
- Organise and allocate hardware for new starters
- Maintain an accurate IT Asset List
- Support the IT Manager with preparing the business for IT accreditations
Skills required
- Some IT literacy preferred
- Basic Microsoft 365 competency preferred
Qualifications required
5x GCSE Grade C+ / 4+
Training you'll get
BPP apprenticeship training programmes are delivered virtually by our fully qualified and industry-experienced training team. Using their expert knowledge, we’ve purposefully built our programmes around the real-world use of modern technology, so that the skills we create can be directly applied in the workplace.
Throughout the apprenticeship learners receive coaching, help and guidance from a dedicated team who are there to ensure they get the most from their work experience.
Future prospects
- Potential for a permanent role within the IT department upon completion of the program
- Opportunity to progress within the department
- Ongoing mentoring / support from an experienced IT Manager
- The chance to take on more responsibility / increased exposure to larger IT projects
The essentials
Hours, commitment and the dates that matter.
Hours
38.75 hours per week
Duration
18 months (Ongoing)
Roles available
1
Posted
05 Aug 2026
Interviews
12 Aug 2026
Starts
Oct 2026
Apply by
18 Sep 2026
Training provider
BPP
Delivers the training for this role and manages your application.
Where you'd be based
LS11 8LZ© OpenStreetMap contributors
