Level 2 Administration Assistant Apprentice (Salary £16,000)
Resolve ASB UK · Altrincham
Main Responsibilities:
Support the administration of training courses, events and apprenticeship programmes, including bookings, joining instructions, registers and learner records.
Assist with monitoring email inboxes, responding to routine enquiries and escalating more complex queries to colleagues or supervisors.
Answer telephone calls professionally, take messages and direct enquiries to the appropriate person.
Maintain accurate electronic and paper-based filing systems and ensure records are kept up to date.
Support meetings by preparing papers, taking minutes and distributing notes and actions as required.
Collect and process learner, delegate and customer feedback and support the production of simple evaluation reports.
Assist with basic data analysis and reporting, including member engagement, course attendance and feedback summaries.
Assist colleagues with the preparation, coordination and delivery of conferences, events and presentations.
Company Benefits:
22 days’ annual leave plus bank holidays.
Annual leave increases by one day per completed year of service, up to 25 days.
Supportive team environment and opportunities for professional development.
Skills required
Produce clear written work with good accuracy.
Organise and prioritise tasks.
Communicate effectively with colleagues and customers.
Willing to ask questions, clarify information and use initiative.
Professional telephone manner.
Follow verbal and written instructions.
Comfortable using Microsoft Office and other workplace technology.
Qualifications required
A minimum of 5 x GCSEs which must include both English and maths at grade 4/C or above.
Applicants without these grades should be able to demonstrate sufficient English, maths and digital skills to undertake the apprenticeship and perform the role effectively.
Training you'll get
Administration Assistant Level 2 apprenticeship standard
Future prospects
Resolve is a small organisation experiencing growth. Subject to business needs and successful completion of the apprenticeship, there may be opportunities to progress into a permanent administrative role in a specific area of responsibility.
The essentials
Hours, commitment and the dates that matter.
Training provider
Delivers the training for this role and manages your application.
