Data User Apprentice - Service Systems Administrator
Kaplan Financial Ltd · London
As a key member of the Service Delivery Operations team, the Service Systems Administrator will provide essential operational support by maintaining accurate and complete data within core Kaplan systems. The role holder contributes to the smooth execution of day-to-day processes and carries out timely data entry, supporting our strategy to ensure Kaplan is easy to do busy with.
As the Service Systems Administrator, you will:
Act as the first point of contact for system queries and issues via Freshdesk
Process data and support the production of reports, as instructed
Complete updates and housekeeping tasks within the systems
Manage own workload and priorities ensuring that deadlines and expectations are met and quality is maintained
Build and maintain strong working relationships with internal stakeholders, contributing to opportunities for efficiency and continuous improvement
Champion, in all that we do, the vision, values and quality expected by Kaplan
Detailed responsibilities
System & Data Administration
Use a variety of platforms to best facilitate routine tasks. These include:
Google Workspace
Onefile
Business Central
Dayschedule
Excel
PowerBI
Update systems with information relating to Learner progress. An example of this would be adding notes from internal support teams to Onefile.
Assist with tasks relating to user management and system access, including:
Setting up system access for external Line Managers
Resolving user queries
Raising system related issues
As required, create new system based forms or templates, and complete system housekeeping tasks
Support with reporting tasks as required
Follow GDPR processes at all times to prevent and if necessary promptly report data breaches.
Triaging and responding to our team’s Freshdesk queries
Triage queries allocated to our team in Freshdesk and resolve them where possible.
Reassign to the relevant team/colleague or escalate to a Manager, as appropriate, if you are unable to resolve yourself.
Ensure all responses are provided within agreed service level agreements.
Help drive continuous improvement
Review the process and guidance documents relevant to your role, twice yearly, to identify anomalies and update them as applicable, to ensure all processes are clearly and correctly recorded.
Make suggestions to improve our processes and drive efficiencies in our team, using AI to support improvements where applicable.
Suggest improvements that can be made to our systems.
Thoroughly test any new developments in relation to the above tasks and provide feedback on their viability.
You’ll also carry out other duties, within the broad scope and spirit of your role, as requested by your manager. Our business continuously evolves, so your role will too.
Act as the first point of contact for system queries and issues via Freshdesk
Process data and support the production of reports, as instructed
Complete updates and housekeeping tasks within the systems
Manage own workload and priorities ensuring that deadlines and expectations are met and quality is maintained
Build and maintain strong working relationships with internal stakeholders, contributing to opportunities for efficiency and continuous improvement
Champion, in all that we do, the vision, values and quality expected by Kaplan
Use a variety of platforms to best facilitate routine tasks. These include:
Google Workspace
Onefile
Business Central
Dayschedule
Excel
PowerBI
Update systems with information relating to Learner progress. An example of this would be adding notes from internal support teams to Onefile.
Assist with tasks relating to user management and system access, including:
Setting up system access for external Line Managers
Resolving user queries
Raising system related issues
As required, create new system based forms or templates, and complete system housekeeping tasks
Support with reporting tasks as required
Follow GDPR processes at all times to prevent and if necessary promptly report data breaches.
Triage queries allocated to our team in Freshdesk and resolve them where possible.
Reassign to the relevant team/colleague or escalate to a Manager, as appropriate, if you are unable to resolve yourself.
Ensure all responses are provided within agreed service level agreements.
Review the process and guidance documents relevant to your role, twice yearly, to identify anomalies and update them as applicable, to ensure all processes are clearly and correctly recorded.
Make suggestions to improve our processes and drive efficiencies in our team, using AI to support improvements where applicable.
Suggest improvements that can be made to our systems.
Thoroughly test any new developments in relation to the above tasks and provide feedback on their viability.
Perks & benefits
Skills required
- Proficient in Google Mail, Drive and Sheets
Qualifications required
- Recent School/College Leaver looking for a career in Business and Data.
- GCSE's in English and Maths at grade 4 or above
Training you'll get
This apprenticeship provides your employees with fundamentalcapabilities crucial for navigating and leveraging data effectively within yourorganisation, allowing them to understand insights, foster transformation, andgain a competitive edge.
- Data Analysis Fundamentals
- Data Literacy and Generative AI Introduction
- Data Analysis and Visualisation with Excel
- Databases and Data Modelling
- Data Challenge and EPA Readiness
Our apprenticeships are uniquely designed to offerunparalleled support for both employers and learners. We provide expert-led,practical training and simulations that build transferable digital skills andinstil a growth mindset - essential for effectively leveraging technology.
Future prospects
From this role, your potential paths for career progression at Kaplan include:
Senior Service Delivery Operations Administrator
Data and systems based roles
The essentials
Hours, commitment and the dates that matter.
Training provider
Delivers the training for this role and manages your application.
