Level 2 Customer Service Practitioner Apprentice (Salary £19,656)
UK Centre for Carnival Arts · Luton
Retail and salesIntermediate Level 2On-siteEmployee wellbeingCommunitySocial impactValue focused
Responsibilities will include:
- Front-of-house and reception support: welcoming visitors, artists, participants, partners and hirers in a professional and inclusive way.
- Customer enquiries: responding to enquiries by phone, email, in person and through online channels, and directing people to the right team member where needed.
- Event and workshop administration: supporting bookings, attendance lists, registration, participant communications and follow-up information for UKCCA activities.
- Participant and community support: helping learners, families, community groups and artists access information about programmes, workshops and events.
- Venue hire and room booking support: assisting with room enquiries, availability checks, booking records and customer communications.
- Ticketing or event registration support: helping customers book places, confirm attendance and receive event information.
- CRM/database and record keeping: maintaining accurate customer, participant, partner and booking records in line with data protection requirements.
- Marketing and communications support: helping prepare customer-facing information, newsletters, social media updates or website content under supervision.
- Feedback and evaluation: collecting customer feedback after workshops, events or hires and helping summarise common themes for service improvement.
- Complaints and issue handling: supporting the team to respond to simple customer issues, escalating more complex matters appropriately.
- Accessibility and inclusion support: helping ensure customers, participants and visitors receive clear information and appropriate support to access UKCCA activities.
- General administrative support: assisting the Executive Producer and Learning and Participation Project Manager with routine administration, filing, correspondence and meeting preparation.
Skills required
- Genuine interest in customer service, administration, community arts, events or working with the public.
- Good communication skills, including confidence speaking to customers, colleagues, participants and visitors.
- Good organisation and attention to detail, including the ability to follow processes and keep accurate records.
- Basic IT skills, such as using email, Microsoft Office and online systems.
- Ability to work as part of a team, while also being able to complete routine tasks independently.
- Adaptability and problem-solving skills, especially when responding to customer enquiries or unexpected issues.
Qualifications required
A minimum of 5 x GCSEs which must include English and maths at grade 4/C or above
Training you'll get
Customer Service Practitioner Level 2 apprenticeship standard
Future prospects
This will be discussed with the employer during the interview stage
The essentials
Hours, commitment and the dates that matter.
Hours
30 hours per week
Duration
15 months (Fixed Term)
Roles available
1
Posted
12 Aug 2026
Starts
Oct 2026
Apply by
11 Sep 2026
Training provider
Damar Training
Delivers the training for this role and manages your application.
Where you'd be based
LU1 3JA© OpenStreetMap contributors
