Digital Product Manager Apprentice
Arts Council England · Manchester
You will contribute to user-centred product and service design work across Arts Council England. This will support organisation's Transformation programme to deliver services that work well for colleagues, applicants and the wider arts and culture sector.
You will help the team gather and organise evidence, understand user needs, coordinate activities, maintain clear documentation and communicate learning.
• Collate, organise and help analyse research findings, user feedback, service data and other evidence.
• Prepare clear reports, presentations, summaries and short briefings to support evidence-based decisions.
• Create product demonstrations, walkthrough videos, learning materials and other resources for colleagues.
• Support the planning and facilitation of workshops, co-design sessions, meetings and stakeholder engagement activities.
• Take clear notes, capture decisions and actions and help maintain project documentation, plans and team resources.
• Support user research, including participant scheduling, note-taking and research administration.
• Help create and maintain user journeys, personas, service blueprints, process maps, backlogs and other product or service design artefacts.
• Support accessibility and inclusive design activities.
• Assist with stakeholder communication and build positive working relationships across teams and disciplines.
• Support Communities of Practice, learning events and knowledge-sharing activities.
• Use Microsoft 365 and other agreed tools to organise information, maintain records and support collaborative working.
• Provide general coordination and administrative support across product and service design activities.
• Travel to other Arts Council locations where reasonably required.
• Comply with Arts Council policies, procedures and relevant legislation, including requirements relating to information management, data protection, accessibility, equality, diversity and inclusion.
• Undertake other suitable duties that support the role’s learning objectives and the work of the Transformation Team.
Perks & benefits
Skills required
• Confident using Microsoft Office and willing to learn new systems
• Clear written and verbal communication skills
• Ability to handle information carefully and follow agreed processes
• Organised and detail-focused, with the ability to prioritise tasks with support
• Able to identify and suggest better ways of working
Qualifications required
GCSE's grades 9/A* - 4/C including Maths and English.
A levels.
Training you'll get
Digital Product Manager – Level 4
This programme equips apprentices with a balanced mix of strategic, technical, operational, and interpersonal skills, preparing them to lead complex digital products in dynamic environments. The inclusion of AI and ethics positions graduates to tackle both current industry challenges and anticipate future shifts.
Modules include –
Introduction to Digital Product Management
Establishes a foundational understanding of the core responsibilities and lifecycle of a Digital Product Manager, emphasising cross-functional collaboration, market and customer research, strategic thinking, and effective communication skills.
Strategy, Vision, and Generative AI Integration
Develop skills in crafting a clear and compelling product vision, aligning strategy with business goals, market positioning, and creating strategic product roadmaps. Introduction to the applications and integration of Generative AI in digital product management.
User-Centred Design, Prototyping, Product Analytics, and Data-Driven Decision-Making
Understanding user needs through empathy, employing design thinking methodologies, and mastering prototyping techniques for testing and iterating product concepts.
Agile Product Development, Digital Ethics, Security, and Compliance
Master Agile principles, including Scrum and Kanban, learning sprint planning, backlog management, and cross-functional teamwork with a focus on continuous improvement.
BCS Practitioner Certificate in Digital Product Management
Gain a comprehensive understanding of digital product management principles, including the application of strategic frameworks like Porter's Five Forces and PESTLE analysis. Apprentices gain mastery in creating and maintaining product roadmaps, proficiency in prioritisation techniques, resource alignment, and exploration of various marketing techniques and user acquisition models, preparing them for the BCS certification exam.
Future prospects
Candidates can apply for internal vacancies.
The essentials
Hours, commitment and the dates that matter.
Training provider
Delivers the training for this role and manages your application.
