Mon Motors Volvo Cardiff Service Advisor Apprenticeship
Mon Motors Volvo Cars Cardiff · Pontprennau
Our Customer Service Advisors play a pivotal role in delighting our customers and encouraging their continued loyalty.
Every day is different within the Service Department so the role will vary. Some duties on a day-to-day basis may include:
Customer Service: Arranging bookings and appointments, talking to customers both face to face and on the phone, communicating with the customer throughout the time that their vehicle is with us.
Administration: Completion of relevant paperwork for customer service and centre records, preparation of invoices, processing of warranty claims.
Teamwork: Liaison with all the relevant departments including workshop and management to deliver an amazing customer experience.
Our ideal Customer Service Advisor apprentice will be an outgoing, confident, and approachable problem solver who can deliver excellent customer service.
Skills required
We are looking for people who are passionate about our industry and our brand. Some of the personal skills that you should think about showing us in your application are:
Enthusiasm and willingness to learn
Teamwork
Strong communication
Customer Service
We are looking for an enthusiastic, hardworking individual to join our team and embark on a long term career.
Qualifications required
GCSE grades 9 – 4 (A – C) or equivalent in English and Maths.
In Scotland, applicants must have or be predicted to achieve Scottish National 5 Grades A - C or above in English and Maths.
'Equivalent' grades include:
BTEC first diplomas and certificates
OCR Nationals
Key Skills Level 2
NVQs
Essential Skills (Wales)
Functional Skills Level 2
Core Skills (Scotland)
We accept predicted grades and conditional offers can be made based on predicted grades.
Training you'll get
Training Provided
Training will be delivered on site within the retailer.
On successful completion of the one-year apprenticeship programme, you will receive the following qualification (or the equivalent qualification for your devolved nation):
Level 2 Customer Service Practitioner Standard
Future prospects
Future prospects
Once your apprenticeship is complete, you will continue your learning journey and you will have the opportunity drive your career forward. Some of our apprentices have gone on to become team leaders and managers within the retail network.
The essentials
Hours, commitment and the dates that matter.
Training provider
Delivers the training for this role and manages your application.
