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IT Support Apprentice

Horsham Learning Alliance · Horsham

TechnologyAdvanced Level 3On-site
Weekly Hours Worked: 37, Monday to Thursday 8am - 4pm, Friday 8am - 3.30pm

About Horsham Learning Alliance
Horsham Learning Alliance (HLA) is a growing education trust comprising a secondary school and sixth form college, committed to achieving high standards and enabling all students and staff to realise their full potential.
We are seeking a motivated and enthusiastic Apprentice IT Support Technician to join our IT Support Team. This is an excellent opportunity for someone with a passion for technology who is looking to begin a career in IT while gaining a nationally recognised qualification.


Key Responsibilities
As an Apprentice IT Support Technician, your duties will include:
• Installing, configuring and maintaining computer hardware, software, operating systems and peripheral devices.
• Setting up and deploying desktop computers, laptops, mobile devices and other specialist equipment.
• Providing first-line technical support to staff and students in person, by telephone and through the IT helpdesk system.
• Diagnosing and resolving hardware, software and network-related issues.
• Performing routine maintenance to ensure systems remain secure, reliable and efficient.
• Assisting with software installations, upgrades and updates.
• Supporting printers, audiovisual equipment, interactive classroom displays and telephony systems.
• Assisting with the testing and evaluation of new technologies and services.
• Maintaining accurate records of support requests and completed work.
• Helping to ensure IT equipment is installed safely and operating correctly.
• Supporting IT projects and infrastructure improvements across the Trust.
• Promoting good cyber security practices and assisting users with technical guidance and advice.


Skills required

Skills and Attributes
We are looking for someone who:
• Has a genuine interest in technology and IT.
• Is eager to learn and develop new technical skills.
• Has strong problem-solving and analytical abilities.
• Demonstrates good attention to detail.
• Communicates effectively with a wide range of people.
• Can work independently as well as part of a team.
• Can manage their time effectively and prioritise tasks.
• Has a positive, professional and approachable manner.

Qualifications required

Essential
• Minimum of 5 GCSEs at Grades 9–4 (A*–C) or equivalent, including English Language and Mathematics.

Training you'll get

You will work towards the Level 3 Information Communications Technician Apprenticeship, gaining valuable workplace experience alongside structured training. Training may include:
• IT Support Fundamentals
• Networking Principles
• Cyber Security and Information Security
• Cloud Services and Technologies
• Infrastructure and Hardware Support
• Troubleshooting and Problem Solving
• Customer Service Skills
• Professional Communication
• Digital Workplace Technologies
You will receive ongoing support from both your employer and apprenticeship provider throughout your programme.

Firebrand’s sector-leading Level 3 Information Communication Technician (L3ICT) Apprenticeship Programme trains apprentices to deliver efficient operation and control of the IT and Telecommunications infrastructure and to deliver and support the information systems needs of an organisation. Options include pathways for Support Technician, Network Technician and Digital Communications Technician.

Firebrands course is delivered either Online (online live instructor led), or face to face in the classroom environment (your choice). Our Subject Matter Experts (SMEs), Learning Mentors (LMs) and world-leading trainers prepare apprentices to work across multiple sectors.

Completion of this apprenticeship will provide learners with the following world class vendor certifications in addition to the Information Communication Technician apprenticeship:

  • Microsoft Certified Azure Fundamentals (AZ-900)
  • CompTIA IT Fundamentals+
  • Certiport IT Specialist Networking
  • Microsoft Certified Azure Administrator Associate (AZ-104)

Key areas covered are:

Support Technician

  • Maintenance or repair of systems faults
  • Support for the roll-out of installation and commission of new systems or upgrades

Future prospects

Successful completion of the apprenticeship may lead to a permanent IT Support Technician position, subject to organisational requirements and performance.

Safeguarding
Horsham Learning Alliance is committed to safeguarding and promoting the welfare of children and young people. All successful applicants will be required to undertake an Enhanced DBS check and comply with the Trust's safeguarding procedures.

The essentials

Hours, commitment and the dates that matter.

Hours 37 hours per week
Duration 18 months (Fixed Term)
Roles available 2
Posted 06 Aug 2026
Interviews 16 Sep 2026
Starts Sep 2026
Apply by 09 Sep 2026

Training provider

BPP

Delivers the training for this role and manages your application.

Where you'd be based

RH12 2EJ

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