Salon Coordinator / Front of House
Undisclosed employer · Croydon
We are looking for a friendly, organised, and customer-focused Salon Coordinator / Front of House to be the face of our busy, vibrant salon. You will play a key role in ensuring clients receive an exceptional experience from the moment they walk through the door.
Key Responsibilities
- Greet and welcome clients in a warm, professional manner.
- Manage appointment bookings via phone, online systems, and in person.
- Coordinate the daily schedule to maximise stylist productivity.
- Handle client enquiries, consultations, and service recommendations.
- Process payments and maintain accurate records.
- Promote retail products and upsell services where appropriate.
- Ensure the reception and salon environment is clean, organised, and presentable.
- Support the team with administrative tasks and stock management.
Essential Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Administrative skills
- Team working
- Patience
Preferred Experience & Qualifications
Ideally, candidate experience or qualifications should include office or salon administration, appointment and diary management, customer service and front-of-house operations, and handling enquiries, bookings, and general administrative duties.
About the Employer
At the salon, customer service and satisfaction are the primary focus. Designed as a sanctuary—a one-stop destination offering high-level beauty and self-care services in a tranquil, refined setting—the team understands the demands of today’s fast-paced lifestyle.
The team is committed to providing punctual, attentive care that fits seamlessly into busy schedules, ensuring clients leave feeling relaxed, renewed, and completely satisfied. The salon's mission goes beyond appearances: clients of all backgrounds, ages, and walks of life are welcomed and treated with equal respect, fairness, and warmth.
Founded by a seasoned visionary in the hair and beauty industry with international experience and fashion runway credentials, the salon is built on a passion to make a difference and simplify clients' lives through luxury, quality, and convenience.
Skills required
Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Administrative skills, Team working, Patience
Qualifications required
Office or salon administration, Appointment and diary management, Customer service and front-of-house operations, Handling enquiries, bookings, and general administrative duties
The essentials
Hours, commitment and the dates that matter.
Training provider
Delivers the training for this role and manages your application.
