Apprentice IT Support Engineer
NEXUS OPEN SYSTEMS LIMITED · EXETER
You will be studying a Level 3 information communication technician apprenticeship alongside working as an apprentice IT support engineer at Nexus. This means you will be part of our team who are the first point of contact for clients contacting the service desk. You will be assisting our clients by listening to their technical issues and providing assistance to get them working again quickly, efficiently and within their contracted service level agreement.
Day-to-day you will be answering the telephone, providing remote support, or engaging with clients face-to-face at their workplace. We will also provide the opportunity to gain vendor related certifications e.g. Microsoft, Dell, SonicWALL.
We love technology! Helping people is inherent in everything we do. Being welcoming, dynamic and promoting a healthy work-life balance is important to us.
As well as personalised learning and development plans, we offer:
23 days' holiday (plus bank holidays) which increases with length of service
Extra day off on your birthday
Enhanced pension scheme
Employee Assistance Programme (EAP)
Instant reward and recognition scheme; earn gift cards for popular retailers
Regular social events
Active charitable fundraising activities
Free Office 365 subscription and domain name
Pool table, bar football and retro gaming areas in the office
Cycle-to-work scheme
Access to Crealy Theme Park tickets
This role is based at our Exeter office. You will have the opportunity to work at client's sites.
Duties:
Taking details of support calls via phone and email and recording in our ticketing system
Laptop builds/ rebuilds
Password and/ or MFA resets
Share Mailbox access
Access to SharePoint sites
Adding printers
Resetting OneDrive sync
Perks & benefits
Skills required
Demonstrate enthusiasm for technology
Ability to talk to people
Basic understanding of computer hardware, software and networking principles
Analytical approach to problem solving
Be able to record and document your time and actions taken
Qualifications required
Maths and English GCSE C/4
An IT related qualification would be helpful but not essential (GCSE, A level, BTEC)
Training you'll get
Training on the job and also 1 day per week at Exeter College on the L3 Information Technician apprenticeship.
Future prospects
This apprenticeship may lead to becoming a Service Delivery Analyst, Service Delivery Technician, Project Engineer and beyond to consultancy level.
The essentials
Hours, commitment and the dates that matter.
Training provider
Delivers the training for this role and manages your application.
