Business Administration Apprentice – Level 3

You will support the office team with customer enquiries, maintenance requests, engineer scheduling and general administrative tasks while working towards a recognised Level 3 qualification.

Key Responsibilities

• Provide general administrative support to the office team.

• Answer telephone calls and respond to emails and customer enquiries.

• Record and track repair and maintenance requests.

• Raise jobs for engineers and external contractors.

• Monitor the progress of maintenance work and follow up on outstanding jobs.

• Collect, check and file engineer job sheets and contractor reports.

• Assist with processing invoices and purchase orders.

• Maintain accurate records and update internal systems.

• Communicate with customers, engineers and contractors to help ensure work is completed efficiently.

• Support the smooth running of daily business operations.

Working Hours

Monday to Friday, 8:30am–4:30pm, with shifts to be discussed at interview.

37 hours per week.

Salary

£15,392 per year.

Apprenticeship and Training

You will work towards a Level 3 Business Administrator qualification, developing the skills needed to support a busy office and contribute to wider business operations.

Training will cover areas including:

• Using IT systems and software to manage information and produce business documents.

• Maintaining accurate records and handling confidential information appropriately.

• Communicating professionally with customers, colleagues and external contacts.

• Managing workloads, prioritising tasks and meeting deadlines.

• Organising meetings, maintaining schedules and supporting business projects.

• Solving problems, using initiative and identifying opportunities to improve processes.

• Working collaboratively and building positive professional relationships.

Training will be delivered through virtual learning, with guidance and support from an experienced training team.

Essential Requirements

• GCSE English and Maths at grade 4/C or above, or equivalent qualifications.

• Good communication skills.

• Strong organisational skills and attention to detail.

• Confident using IT and willing to learn new systems.

• A professional approach to customer service.

• Ability to work as part of a team and manage tasks reliably.

• Punctuality and a willingness to learn.

Equivalent Functional Skills qualifications are also accepted.

Career Progression

There may be opportunities to progress within the business following successful completion of the apprenticeship, depending on performance and business requirements.