Business Administrator Apprentice – Level 3

You will support the sales and operations teams, process customer orders and help ensure orders are managed efficiently from start to finish, while working towards a recognised Level 3 Business Administrator qualification.

Key Responsibilities

• Answer incoming telephone calls and deal with customer enquiries professionally.

• Take, process and manage customer orders accurately.

• Provide administrative support to the sales team and General Manager.

• Liaise with the company's secondary depot to coordinate orders and deliveries.

• Monitor orders throughout the process, keeping customers informed of progress.

• Work closely with the Operations Coordinator to support daily business activities.

• Handle customer service queries and help resolve any issues.

• Maintain accurate records and update internal systems.

• Manage multiple tasks, prioritise workloads and ensure deadlines are met.

• Identify problems and take initiative to help keep operations running smoothly.

Working Hours

Monday to Friday, 9:00am–5:00pm.

35 hours per week.

Salary

£14,560 for the first year, with the potential to increase depending on age and applicable minimum wage requirements.

Apprenticeship and Training

You will work towards a Level 3 Business Administrator qualification, developing practical skills in administration, customer service and business operations.

Training will cover:

• Using Microsoft Office and other digital systems to manage information and complete administrative tasks.

• Processing orders, maintaining records and preparing business documents.

• Communicating professionally with customers, colleagues and suppliers.

• Organising workloads, prioritising tasks and meeting deadlines.

• Solving problems and identifying ways to improve processes.

• Supporting sales and operational activities across the business.

• Building effective working relationships and contributing to team objectives.

Training will include on-the-job learning and monthly online masterclasses with a tutor.

Essential Requirements

• GCSE English and Maths at grade 4 or above, or equivalent.

• Confident and professional telephone manner.

• Good written and verbal communication skills.

• Strong organisational skills and attention to detail.

• Ability to multitask and prioritise effectively.

• Competent using Microsoft Office packages.

• A proactive approach to problem-solving.

• A positive attitude and willingness to learn.

• Ability to work independently and as part of a team.

Company Benefits

• Company pension.

• Free on-site parking.

Career Progression

Following successful completion of the apprenticeship, there may be opportunities to progress into a permanent role within the business, including Customer Service Administrator or Senior Administrator positions.