Business Admin Apprentice
Celestra Limited · Milton keynes
Weekly Hours Worked: Monday to Friday, 8:30am - 5:30pm, 40 hours
About Company
At Celestra we provide our clients with the services they need with forward-thinking expertise that develops, implements, and supports innovative and essential technologies. Driving big brands in Hospitality and Retail forward in the digital era, this is what we do!
Celestra is a successful and dynamic Company delivering IT services nationally to the best brand names in the hospitality and retail industries. We build on the essential ingredients required to build strong, long-term partnerships. We become an extension of our clients’ teams as we work together to help them achieve digital visions. With teams spread across the UK, we deliver an exceptional customer experience and speed of delivery which is second to none.
Our clients are investing more and more into the latest technologies driven by the need to deliver an enriched customer experience. No matter the scale or location, we help our clients deliver the right solution with our ability to deploy and install working systems and the infrastructure behind them. The best part of working with Celestra is knowing that whatever the challenge, we will always find the best solution to fit, this is how we serve star solutions.
Duties and Responsibilities:
You will spread your time across several departments within the business including, Support, Projects, Health & Safety & Finance.
Processing documentation incoming and outgoing.
Dealing with internal / external telephone enquiries
Entry of accurate data into customers bespoke database
Extracting of data from systems and prepare and present findings and analysis in reports.
Use of bespoke systems and other internal systems, including Microsoft Word and Excel
End of day / weekly reporting including fulfilling KPI’s.
Work with functional colleagues to ensure the effective operation of the department.
Undertake any other duties as reasonably required to ensure the successful operation of the group.
Maintenance and championing of excellence in customer service always, with a commitment to getting things correctly done first time
Ensuring that all incoming communications from stakeholders are handled quickly and efficiently, escalating any issues where necessary
Effective logging and management of all jobs onto the service management system, ensuring that all relevant information is obtained and recorded.
Skills required
Good administration skills
Familiarity with business software such as Microsoft Office suite
A high level of confidentiality
Strong interpersonal and customer-facing skills
Excellent communication skills, both written and verbal
Microsoft Office
Qualifications required
Ideally English and Maths level 4 - 9
Training you'll get
BPP apprenticeship training programmes are delivered virtually by our fully qualified and industry-experienced training team. Using their expert knowledge, we’ve purposefully built our programmes around the real-world use of modern technology, so that the skills we create can be directly applied in the workplace.
Throughout the apprenticeship learners receive coaching, help and guidance from a dedicated team who are there to ensure they get the most from their work experience.
Future prospects
We would look at the possibility of making the apprentice a permanent member of staff, pending successful completion of the apprenticeship framework.
The essentials
Hours, commitment and the dates that matter.
Training provider
Delivers the training for this role and manages your application.
