Communications and Engagement Assistant (Multi Channel Marketer)

Devon & Somerset Fire and Rescue Service · Exeter

TechnologyAdvanced Level 3On-siteEmployee wellbeingLarge organisationCommunityProgression

About the role:

As a Communications and Engagement Assistant Apprentice, you'll gain hands-on experience across a busy communications and engagement department.

The role will be varied and rewarding, helping to tell stories and connect with people inside the organisation and across our communities.

You will support work across our three key areas:

  • Communications

  • Consultation and engagement

  • Digital content

You will support a wide range of activities, from creating engaging content and delivering communication campaigns to assisting with public consultations, events and digital channels.

Find out more:

What you'll be doing:

You will:

  • Create, edit, and publish engaging content

  • Support communication and marketing campaigns from planning through to evaluation.

  • Assist with website, intranet and social media content management.

  • Help produce media releases and monitor media coverage.

  • Support consultation and community engagement activities.

  • Assist with organising and delivering events, including staff awards and community events.

  • Analyse campaign performance and contribute to reporting.

  • Provide excellent customer service and work collaboratively across the team.

    Why join us?

    You will enjoy a rewarding role supporting a service that helps keep our communities safe alongside a comprehensive benefits package including:

    • Flexible working arrangements

    • Generous pension scheme

    • Excellent annual leave entitlement

    • Family - friendly policies

    • Professional development opportunities

    • Free gym access and fitness coaching

    • Access to physiotherapy and eye care support

    • Blue Light Membership and associated discounts

    • Benenden Healthcare options

    • Access to the Firefighters Charity

    • Confidential wellbeing and counselling support

    • Cycle to Work Scheme

    • Sports and social clubs

Perks & benefits

Paid Training

Skills required

We're particularly interested in candidates who can demonstrate:

  • Strong written communication skills.

  • An interest in communications, digital marketing and social media.

  • Good digital skills and confidence using a range of online tools.

  • Excellent customer service and relationship-building abilities.

Qualifications required

What we are looking for:

To apply, you will need:

  • A Level 3 qualification (A Levels, BTEC or equivalent)

Training you'll get

Training delivered by Exeter College for the qualification of L3 Multichannel Marketer

The essentials

Hours, commitment and the dates that matter.

Hours 37 hours per week
Duration 18 months (Fixed Term)
Roles available 1
Posted 26 Oct 2026
Starts Feb 2027
Apply by 10 Dec 2026

Training provider

Exeter College

Delivers the training for this role and manages your application.

Where you'd be based

EX2 7AP

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