IT Apprentice
Undisclosed employer · Bolton
We are looking for a motivated and proactive IT Apprentice to join our team and develop hands-on expertise in Microsoft Dynamics 365 Customer Engagement (CE) and the wider Power Platform. This apprenticeship offers the chance to work with real clients, contribute to end-to-end project delivery, and build strong foundations in business analysis, system configuration, and solution design. The programme can be tailored depending on your current skills, experience, and qualifications.
What You’ll Do
- Work directly with clients to gather, document, and analyse business requirements.
- Identify process and system gaps, contributing to the design of effective, user-focused D365 CE solutions.
- Configure Dynamics 365 CE environments to meet business needs, following best practices and maintaining compliance.
- Support the full software development lifecycle using Agile or Waterfall methodologies.
- Develop, document, and execute test plans to ensure the accuracy and integrity of business processes, configurations, customisations, and enhancements.
- Produce functional design documents, test cases, and user training materials.
- Conduct system testing and assist in user acceptance testing to ensure project deliverables meet quality standards.
- Collaborate with developers to translate business needs into scalable technical solutions.
- Deliver engaging user training and offer post–go-live support to ensure smooth adoption.
- Maintain up-to-date knowledge of Microsoft Dynamics 365 CE, Power Platform, and industry best practices.
- Build positive working relationships with stakeholders at all levels, from day-to-day users to senior executives.
Skills & Qualities
- Strong communication skills, both written and verbal.
- Solid IT skills with the ability to learn new technologies quickly.
- Excellent attention to detail and strong organisational skills.
- Natural problem-solver with the ability to investigate issues systematically.
- Good administrative and documentation skills.
- Team player who can also work independently and use their own initiative.
- Adaptable, proactive, and motivated to develop a career in IT and digital transformation.
Other Requirements
- Some hands-on experience or familiarity with Microsoft Dynamics 365 CE or the Power Platform is beneficial.
- Comfortable working across the software development lifecycle.
- Interest or experience in configuring D365 CE, creating business rules, process flows, or UI customisations.
- Confident working with both technical and non-technical stakeholders.
- Willingness to work from home, onsite with customers when needed, and within a collaborative team environment.
Skills required
Strong communication skills, solid IT skills, attention to detail, problem-solving abilities, strong organizational skills, good administrative skills, ability to work both in a team and independently.
Qualifications required
No specific education or qualification requirements mentioned.
Training you'll get
Hands-on experience in Microsoft Dynamics 365 CE and the Power Platform.
Future prospects
Opportunities for career progression in IT and digital transformation.
The essentials
Hours, commitment and the dates that matter.
Training provider
Delivers the training for this role and manages your application.
