AI Support Apprentice

An exciting opportunity arises for a tech-enthusiastic individual to join a dynamic, specialist recruitment consultancy based in Manchester as an AI Support Apprentice (Level 3). In this role, the candidate will sit at the intersection of emerging artificial intelligence and talent acquisition. They will gain hands-on experience supporting recruitment consultants with AI-powered tools, applicant tracking systems (ATS), and automated workflows while working towards a fully accredited Level 3 Apprenticeship qualification.

If the candidate is passionate about software, emerging generative AI, workflow automation, and digital technology, this role offers an ideal launching pad for their tech career.

Key Duties & Responsibilities:

1. First-Line Tech Support: Act as the primary point of contact for internal recruitment consultants, troubleshooting day-to-day queries regarding AI tools, ATS/CRM platforms, and workflow automations.
2. AI Tool Optimisation: Assist with configuring, testing, and maintaining recruitment technology stacks and AI integrations.
3. Content Generation & Prompt Support: Help build, refine, and prompt AI-generated job adverts, candidate executive summaries, and multi-channel outreach templates.
4. System Monitoring & Quality Assurance: Review candidate-matching algorithms and automated screening outputs to ensure recruitment decisions remain fair, accurate, and high quality.
5. Data Privacy & Governance: Ensure all AI tooling adheres strictly to UK GDPR, data privacy standards, and ethical, responsible AI frameworks.
6. Training & Enablement: Support colleagues across the business in adopting new digital tools safely, efficiently, and effectively.
7. Documentation: Produce clear, user-friendly cheat sheets, FAQs, and step-by-step troubleshooting guides for internal software.
8. Continuous Improvement: Track system bottlenecks, gather user feedback, and suggest process improvements to enhance team productivity.
9. Escalations: Diagnose technical faults and coordinate with external software vendors or senior IT specialists on complex technical issues.

Essential Skills & Personal Attributes:

1. Technical Aptitude: Strong general IT literacy with a keen interest or formal background/qualifications in software development, computing, or IT systems.
2. Enthusiasm for AI: Genuine curiosity about emerging tech, generative AI tools, prompt engineering, and automation.
3. Problem-Solving Skills: Logical thinker who enjoys investigating technical issues and finding practical solutions.
4. Communication Skills: Clear written and verbal communication skills, with the ability to explain technical ideas in plain English.
5. Attention to Detail: High standard of accuracy when handling data, reviewing documents, and organising records.
6. Commercial Awareness: An interest in understanding how recruitment processes, client relations, and digital workflows operate.
7. Integrity & Compliance: Eagerness to learn and uphold standards around UK GDPR, confidential candidate data, and responsible AI usage.

Training & Progression:

1. Complete a nationally recognised Level 3 Apprenticeship qualification with dedicated study time, external mentoring, and internal on-the-job training.
2. Develop deep, marketable expertise in recruitment technology, generative AI workflows, systems administration, and data management.
3. Genuine scope for long-term career progression into specialist recruitment operations, IT systems administration, or digital transformation roles upon successful completion.