Infrastructure Engineer Apprentice
Next2IT · Staffordshire
- Respond to and resolve more complex technical issues.
- Monitor and manage ticket queues, ensuring SLAs are met.
- Act as a liaison between customers and other support teams to facilitate issue resolution.
- Document resolution procedures and update the knowledge base.
- Ensure proactive monitoring and support of the IT infrastructure, including effective, regular, and well-planned maintenance to minimise downtime and impact to clients.
- Ensure that all system changes follow company change management processes.
- Produce IT infrastructure policy documentation, implementation, and governance.
- Undertake activities on client sites as required.
Perks & benefits
Skills required
- Experience with Office 365
- Good standard of written and spoken English
- Communication skills
- Customer Service
- Understanding or knowledge of Windows Server (Active Directory, DNS, NPS), Azure (Entra, VM's, Networking) & AWS
- Background in using helpdesk software
- Understanding or knowledge of troubleshoot computer issues
- Knowledge of IT systems, networks, and relevant software
- Familiarity with IT service management (ITSM) principles and ITIL methodologies
Qualifications required
Training you'll get
Firebrand’s sector-leading Level 3 Information Communication Technician (L3ICT) Apprenticeship Programme trains apprentices to deliver efficient operation and control of the IT and Telecommunications infrastructure and to deliver and support the information systems needs of an organisation. Options include pathways for Support Technician, Network Technician and Digital Communications Technician.
Firebrands course is delivered either Online (online live instructor led), or face to face in the classroom environment (your choice). Our Subject Matter Experts (SMEs), Learning Mentors (LMs) and world-leading trainers prepare apprentices to work across multiple sectors.
Completion of this apprenticeship will provide learners with the following world class vendor certifications in addition to the Information Communication Technician apprenticeship:
Microsoft Certified Azure Fundamentals (AZ-900)
CompTIA IT Fundamentals+
Certiport IT Specialist Networking
Microsoft Certified Azure Administrator Associate (AZ-104)
Key areas covered are:
Support Technician
Maintenance or repair of systems faults
Support for the roll-out of installation and commission of new systems or upgrades
Future prospects
The essentials
Hours, commitment and the dates that matter.
Training provider
Delivers the training for this role and manages your application.
