Scania Customer Advisor Apprenticeship - Scania (GB) Ltd - Newcastle-Upon-Tyne
Scania (GB) Ltd - Newcastle-Upon-Tyne · Newcastle upon Tyne
RetailAdvanced Level 3On-site
Join our team as a Customer Advisor Apprentice and gain the best of both worlds, developing valuable experience across two key areas of our business: front-of-house Customer Service and the technical world of Parts. Through a combination of hands-on experience and structured training, you’ll build strong communication skills, gain a deeper understanding of our operations, and learn what it takes to deliver exceptional service to our valued customers.
Why Apply?
• You love engaging and talking with people
• A vital, in demand role that will give you future opportunity to progress
• A supportive team committed to your growth
• A nationally recognised qualification
• Top class training
What you will be doing:
• Meet and greet all customers on arrival in a professional and friendly manner
• Manage day to day administrative tasks confidently and efficiently
• Use initiative and be comfortable working as an individual
• Plan, schedule, and coordinate work
• Create and process job cards, checking for existing work in progress
• Check account detail, available credit and obtain relevant authorisation
• Provide timely updates to customers
• Agree timescales for unscheduled work and follow through to completion
About You:
• Positive and friendly attitude
• People person who loves working and communicating with their team and customers
• Passionate and motivated
• Committed to delivering exceptional customer service
If you are ready to develop your skills and start a career with real purpose and rewards, a Scania Customer Advisor Apprenticeship is your next step.
Application is simple and quick, apply today!
Why Apply?
• You love engaging and talking with people
• A vital, in demand role that will give you future opportunity to progress
• A supportive team committed to your growth
• A nationally recognised qualification
• Top class training
What you will be doing:
• Meet and greet all customers on arrival in a professional and friendly manner
• Manage day to day administrative tasks confidently and efficiently
• Use initiative and be comfortable working as an individual
• Plan, schedule, and coordinate work
• Create and process job cards, checking for existing work in progress
• Check account detail, available credit and obtain relevant authorisation
• Provide timely updates to customers
• Agree timescales for unscheduled work and follow through to completion
About You:
• Positive and friendly attitude
• People person who loves working and communicating with their team and customers
• Passionate and motivated
• Committed to delivering exceptional customer service
If you are ready to develop your skills and start a career with real purpose and rewards, a Scania Customer Advisor Apprenticeship is your next step.
Application is simple and quick, apply today!
Skills required
Excellent communication skills both written and verbal.
Qualifications required
Minimum requirements are a Grade '4/C' or equivalent in GCSE English and Maths.
Training you'll get
Join our team as a Customer Advisor Apprentice and gain the best of both worlds, developing valuable experience across two key areas of our business: front-of-house Customer Service and the technical world of Parts. Through a combination of hands-on experience and structured training, you’ll build strong communication skills, gain a deeper understanding of our operations, and learn what it takes to deliver exceptional service to our valued customers.
What you will be doing:
• Meet and greet all customers on arrival in a professional and friendly manner
• Manage day to day administrative tasks confidently and efficiently
• Use initiative and be comfortable working as an individual
• Plan, schedule, and coordinate work
• Create and process job cards, checking for existing work in progress
• Check account detail, available credit and obtain relevant authorisation
• Provide timely updates to customers
• Agree timescales for unscheduled work and follow through to completion
• Meet and greet all customers on arrival in a professional and friendly manner
• Manage day to day administrative tasks confidently and efficiently
• Use initiative and be comfortable working as an individual
• Plan, schedule, and coordinate work
• Create and process job cards, checking for existing work in progress
• Check account detail, available credit and obtain relevant authorisation
• Provide timely updates to customers
• Agree timescales for unscheduled work and follow through to completion
Future prospects
At Scania, we invest considerably in staff development and training and you can expect to receive comprehensive training to provide opportunities for career progression not only in the UK but throughout our Global Scania network.
The essentials
Hours, commitment and the dates that matter.
Hours
40 hours per week
Roles available
1
Posted
27 Jul 2026
Interviews
27 Jul 2026
Starts
Aug 2026
Apply by
02 Aug 2026
Training provider
Inspiro
Delivers the training for this role and manages your application.
Where you'd be based
NE12 5UW© OpenStreetMap contributors
